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Outlook 2010 - Error creating/opening PST folder

Posted on 2013-12-18
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6,200 Views
Last Modified: 2013-12-24
I can't get outlook 2010 to allow me to add in a personal folder. There are three ways I know of doing this:

1. From Account Settings

Start Outlook | File
Account Settings button | Account Settings item
Data Files tab | Add

This results in error message "An unknown error occurred, error code:0x80070002." At this point you can only click OK and it will keep doing this.

2. Creating New Item in Outlook

Home tab | New Items | More Items
New Outlook Data File at the bottom

Here I get another error "Cannot find this file. Verify the path and file name are correct." Again this error will repeat itself.

3. Using Control Panel Mail item

Control Panel | Mail | Data Files
Add

Here the error from the first method is displayed again.

Tried multiple repairs of Office, recreating profiles, deleting registry keys related to profiles. Issue isolated to single workstation in the network, tried logging on with different users with same result.

Any help is appreciated.
Thanks in advance.
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Question by:HuonIT
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Expert Comment

by:nobus
ID: 39728611
did you try a repair of outlook yet, or run a scan on the pst ?
http://support.microsoft.com/kb/287497
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Accepted Solution

by:
HuonIT earned 0 total points
ID: 39731030
SP2 update fixed.
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Author Closing Comment

by:HuonIT
ID: 39737667
Fixed it.
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