Solved

Live chat solution for zen cart

Posted on 2013-12-18
7
247 Views
Last Modified: 2015-07-10
Hi,
I'm looking for a good live chat solution for a high traffic e-com website built upon zen-cart 1.38a (Fully patched).

1. Great interface
2. The chat operator(s) should have a desktop app in addition to the web interface.
3. If there are reports that we can review and improve of conversions.
4. Experts Suggestion that what more we should have :-)

Thanks
0
Comment
Question by:practitioner
7 Comments
 
LVL 6

Accepted Solution

by:
Brian Clausen earned 250 total points
Comment Utility
Hi,

www.liveperson.com and www.livechatinc.com are two options worth considering. Both are mature, paid applications.

I believe both of these have integrations with Zen Cart.

In terms of other recommendations on business process, I would suggest that you consider the following:
-For support-related chat, will the chat instances trigger a support ticket in your ticketing system?
-What form of analytics will you use to track chat behavior, and how will this interact with your broader site analytics package?
-How do you plan to quantify the sales benefit of the chat program?
-Is your staff prepared with the appropriate sales skills to successfully up-sell product?
-How will you compensate staff for successfully enabling an up-sell?
-What hours will you support chat, and is there a clear business case that the additional sales you will receive will offset personnel and infrastructure costs during all time windows (or is there a peak part of the day where chat pays for itself and a slower time when chat can not be cost justified)?
-Are there other benefits you can get from the chat process, like creating an additional customer input or feedback process - if so, how will you ensure that this feedback is systematically captured?

I have also heard of an app called Crafty Syntax being used. If you want to stay with an open source app, I would look here.

I hope this helps.
0
 
LVL 23

Assisted Solution

by:Mohammed Hamada
Mohammed Hamada earned 250 total points
Comment Utility
I would recommend whoson.com . I'm not sure if they support zen cart website but they support anywebsite with Java script support.

You also have an access to the service through a desktop Client, and there is a suite of reports included.
http://www.whoson.com/

Check these ones as well

http://www.olark.com/
https://www.firebase.com/
http://www.velaro.com/
0
 

Author Comment

by:practitioner
Comment Utility
Thanks for your suggestions, I'll check them tomorrow and get back.
0
 
LVL 46

Expert Comment

by:tbsgadi
Comment Utility
0
 

Author Comment

by:practitioner
Comment Utility
Hey Guys,
My account wasn't active, I couldn't update here.

I used zopIM finally. Thanks for your suggestions.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

E-commerce is quite a gambling world, and you should never entrust your business to a lucky chance. In order to outrun your competitors in a race to attract as many customers as possible, you need to have a well thought-out strategy under your belt.…
With a software solution, you always get to control email signatures and have the final say on the design - not an unrelated department or the uninterested end user.
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now