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registration ports

Posted on 2013-12-19
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Last Modified: 2013-12-20
We have a windows based (windows 7 piece of software), and as part of the installtion process it is trying to register the software presumably with a 3rd party web server. but for whatever reason the registration is failing, and we assume its due to firewall rules at our permiter. My question is would there be any way/software/tool we could run on the actual PC that we are trying to install the software/register on, to get some clues to see what ports it is using to try and register the software with the external registration server? What "ports" are used for registering software as a general rule?
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Question by:pma111
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7 Comments
 
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Expert Comment

by:Surrano
ID: 39729184
If I understand correctly you are looking for the port documentation of that particular software. If so, can you tell us what sw we are talking about or is it sensitive information?

Check here to see if you can find your app here:
http://en.wikipedia.org/wiki/List_of_TCP_and_UDP_port_numbers
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by:pma111
ID: 39729195
it isnt well known software hence i wondered if you could sniff/capture what ports it was trying to send the registration details to to the remote registration server.
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Surrano earned 2000 total points
ID: 39729217
ah well in this case how about using wireshark;
http://www.wireshark.org/download.html
above all else it prominently highlights errors like TCP packets resent (a likely thing to occur if there's a port problem).
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LVL 3

Author Comment

by:pma111
ID: 39729233
is it easy to use, where exactly would I look as to which ports it is trying to send the registration details over? if you have wireshark available and fancy giving this ago the software we are trying to register is: http://www.imperva.com/products/dsc_scuba-database-vulnerability-scanner.html
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Expert Comment

by:Surrano
ID: 39729257
Wow this is getting complicated. Effectively this is an "ethic hacker" that tries to crack some nuts. In this sense, maybe it's just normal for any firewall to block it; failing to do so would mean that scuba found something. That said, I recommend following that tech.support link in the bottom right corner: support@imperva.com
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Author Comment

by:pma111
ID: 39729266
my understanding is this is merely registering the software, nothing to do with uploading the results or anything. i.e. it asks for contact name, email address (presuime so they can try and sell you their commercial software). its nothing to do with hacking.
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Expert Comment

by:Surrano
ID: 39731331
So, did you find your answer using wireshark? :)
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