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Unable to open tiff images on .jsp site

Posted on 2013-12-19
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Last Modified: 2014-03-10
I am having trouble opening TIFF images from a .jsp site served by a third party over a VPN tunnel so it is not available over the internet.
My PC has IE 10 and Java 1.7.0_45-b18. The vendor says it works fine when they try it and that it probably is a security setting on my pc but I am not sure where to begin with this.
I used an older laptop with IE7 and Java 1.6 to test and was able to get it working there so the page seems fine but for some reason none of the other PCs I've tried are working. Basically I login to the page, select a search option provided, search for a name and the page will display all available documents for that name (scanned images in TIFF format) but when I select the image I want to open I just see the Java logo spinning non stop.
I tried to match the internet options settings including security and also the Java console settings on the older laptop which works and my PC but still no success.
Anybody has any recommendations as to how to troubleshoot this? I am guessing it is a problem with Java since that is what it seems to be using while attempting to open the image.
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Question by:troubleshooter141
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LVL 8

Assisted Solution

by:Surrano
Surrano earned 1500 total points
ID: 39729130
Can you try with a different browser? E.g. Firefox has the habit to display some explanation why Java code is blocked.

To troubleshoot java plugin issues, open java console and press '5' for full trace level. Then open the page, reproduce the use case (i.e. search for some image) and see what appears in the console window. Provide output here if possible.

Cheers,
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Author Comment

by:troubleshooter141
ID: 39729423
I haven't tried it on Firefox yet just IE, Chrome and Safari. I will download and install Firefox and see what happens although the 3rd party company that serves this site told me that it would only work on IE 10 and older.

I have attached the output from the logging and trace on the console.

Thanks
JavaLog.txt
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Author Comment

by:troubleshooter141
ID: 39729528
tried firefox but it does exactly the same thing... no additional errors or pop ups.
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LVL 8

Accepted Solution

by:
Surrano earned 1500 total points
ID: 39729544
So it says:

network: Connecting http://imagesearch.com:80/ with proxy=DIRECT
network: Connecting http://imagesearch.com/images/FnJavaV1Files/ji.jar?version-id=3.1.210.0 with cookie "WorkplaceXTBaseUrl=http://imagesearch.com/images; BIGipServerimagesearch.com_9080=739772682.20480.0000; JSESSIONID=0000OMWxLtfdkhF1ChL-WIthB-x:-1; FnCookie_FnSearch=%7B%27%7B846387F5-BEDA-4C4A-BC2A-E2ADC454BDB7%7D_collapsed%27%3Atrue%7D; LtpaToken2=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"
cache: MemoryCache: removed entry http://imagesearch.com/images/FnJavaV1Files/viewer-security-dialog.jar
java.net.SocketException: Connection reset

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and then:
java.lang.ClassNotFoundException: ji.applet.jiApplet

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Apparently, a network connection could not be established (maybe different network settings? Proxy?) and therefore a necessary class file could not be loaded.

I assume this part looks differently in IE7+Java6 so it can be:
a) issue with network => try to use the new pc and older laptop on same network and see if situation changes.
b) issue with IE10 => downgrade java7 to java6 on "new pc" and see if problem persists
c) issue with java7 => upgrade java6 to java7 on "older laptop" and see if problem appears
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LVL 3

Author Closing Comment

by:troubleshooter141
ID: 39918025
Resolved.... turner out to be a communications issue on the remote end. A new link was created and everything works as it should.
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