Unable to open tiff images on .jsp site
Posted on 2013-12-19
I am having trouble opening TIFF images from a .jsp site served by a third party over a VPN tunnel so it is not available over the internet.
My PC has IE 10 and Java 1.7.0_45-b18. The vendor says it works fine when they try it and that it probably is a security setting on my pc but I am not sure where to begin with this.
I used an older laptop with IE7 and Java 1.6 to test and was able to get it working there so the page seems fine but for some reason none of the other PCs I've tried are working. Basically I login to the page, select a search option provided, search for a name and the page will display all available documents for that name (scanned images in TIFF format) but when I select the image I want to open I just see the Java logo spinning non stop.
I tried to match the internet options settings including security and also the Java console settings on the older laptop which works and my PC but still no success.
Anybody has any recommendations as to how to troubleshoot this? I am guessing it is a problem with Java since that is what it seems to be using while attempting to open the image.