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Why in GP 10 some options not present in Company DB but present in TWO

Posted on 2013-12-19
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Last Modified: 2014-01-14
For some strange reason when run GP 10 on regular working company, there are options that are not available where in the TWO company it is.  What can cause this?
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Question by:rayluvs
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Author Comment

by:rayluvs
ID: 39729572
Forgot to mention, this is a comparison between actual installation GP9 and the installed GP10.  Some options noted missing is the "print earning statement" and also ACH.
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Author Comment

by:rayluvs
ID: 39771632
The following is more info and the most detail so EE can help us:

The problem is that the option of ‘Generate ACH file’ is missing in GP10 under company use.

We have a test server with GP10 and have migrated all VBA, etc. from GP9 to GP10.  All is working and tested well until we got to Payroll ACH option in Transaction >> Payroll >> Generate ACH File; for some reason this option is not present in GP10 under Company Database.  The option is present when we change from Company Database to TWO Fabrikam.  

The following is what we have done and have:

- Currently we are in production in GP version is GP9 using SQL 2000, version SQL
  Server 8.00.2066 - SP4 Standard Edition.
- We prepared a test server with SQL 2005, version SQL Server 9.00.5000.00 - SP4
  Standard Edition 64-bit.
- Installed GP10 on the test server
- Migrated all databases, configurations and modification from GP9 to GP10 on this
  server (all databases converted, all modifications and VBA were imported and
  modified based on their needs)
- Up to now all tested well under GP10 and all functions, options and VBA also
  works excellent.
- The only problem: option ‘Generate ACH file’ n o present in Company Database
- Troubleshooting done:
  - We have googled many solutions with this problem.  The most close to what is
     happening is the following link:
  - http://community.dynamics.com/gp/f/32/t/92190.aspx
         - As with the link, we also didn’t remember purchasing Direct Deposit separately
           when we purchase GP9.
         - We are testing with ‘sa’.
         - Verified the Security Task "TRX_PAYRL_005" which is the "Generate ACH File" task
           and took a look at the Roles and all is assigned
         - Verified Tools >> Setup >> Payroll >> Direct Deposit  all ACH Fields Screen, the
            Header & Footers, "Links" etc. and all are the same as in GP9 (database
            was converted, so same data).
         - Made sure "Active" check box at the top is selected
         - Made Employee level Direct Deposit Setups under the "Employee Direct Deposit
           Maintenance" screen is set (again, since is a data migration, all employees came
           up with their Direct Deposit data).

Hope all this info is sufficient for you assistance.

Thank you very much in advance.
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Accepted Solution

by:
Victoria Yudin earned 500 total points
ID: 39774381
The TWO company is a special company that will have as much as possible enabled in it for testing and demo purposes. Much of this is hardcoded inside the Dynamics GP code and not something easy to change.

In all other Dynamics GP companies only the products/modules that you have registered and enabled will be available.

In addition, comparing different version installs is not always going to be comparing apples to apples, as you might have completely different components installed on each.
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Author Comment

by:rayluvs
ID: 39775224
Understood.  So the question would be more directed as to:

- Is 'Direct Deposit' a module purchased
   separately in version GP 9.0?
- Or does 'Direct Deposit' part of standard
   Payroll module?
- In GP 9.0,  is the option 'Generate ACH
   File' belongs to he module 'Direct
   Deposit'?
- Finally, when installing version  GP 10.0
   as an upgrade from GP 9.0, does the
   same rules apply as to what has been
   purchase in GP 9.0? (what we mean is
   if in version 10.0 there has been a change
   as to modules purchase, as in this case
   when installing GP 10.0 if by any chance
   'Generate ACH' is no longer a part of
   regular Payroll module?

Thank you very much for your assistance!
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LVL 18

Expert Comment

by:Victoria Yudin
ID: 39776176
- Direct Deposit is a separately purchased module. It is not part of Payroll under module based licensing.
- What is the menu path for the option you're talking about? I believe Generate ACH File is a menu selection for the EFT for Payables or EFT for Receivables modules. Both are separate purchases under module based licensing.
- Not clear on what you're asking with the last question... Whatever you currently own will be reflected in your registration keys across all the versions Microsoft generates keys for. However, sometimes things go wrong...so if something is missing from one version to the other and you did not deactivate it, you will need to talk to your GP Partner or Microsoft about that. Also, make sure that it's not an issue of you not have enabled a module - check the list of modules enabled by going to Microsoft Dynamics GP | Tools | Setup | System | Registration.
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Author Comment

by:rayluvs
ID: 39776316
You may be correct.  Now that you say Direct Deposit is a separate module and not part of payroll, the problem may be the keys because subsequently there where other modules purchased.

The menu option I am referring is "Transaction >> Payroll >> Generate ACH File".  It's under Payroll not under EFT for RM or PM.

With the last question I mean that if it's possible that an option "Transaction >> Payroll >> Generate ACH File" may differ from v9 to v10.  But reading your first sentence on registration keys the answer seems obvious: whatever have been purchased in version 9 will be available in version 10.

Thanx, we will check the keys.
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Author Comment

by:rayluvs
ID: 39780937
Thank you very much! Verified keys and module according documentation and system screen and you are correct.
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Author Closing Comment

by:rayluvs
ID: 39780939
Thanx!
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