tarkmyler
asked on
BSOD Server 2008r2 during tsadmin remote control
Our development group recently moved from a 64bit 2003r2 terminal server to a 64bit 2008r2 terminal server. We use tsadmin (remote desktop manager) to remote control each other because it's quick and easy to do.
In server 2008r2 the system falls on its face about 50% of the time, and comes back with a BSOD clue as shown below. I found and applied the patch from here ... http://support.microsoft.com/kb/2525246 - but it happened again today.
We can use other remote control products, but this is really easy and quick. Love to get this fixed!! Does anyone have any ideas?
==========================
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960001BE5FA
BCP3: FFFFF88006D2EDA0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 18_3
Files that help describe the problem:
C:\Windows\Minidump\121913
C:\Users\MARK\AppData\Loca
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\
In server 2008r2 the system falls on its face about 50% of the time, and comes back with a BSOD clue as shown below. I found and applied the patch from here ... http://support.microsoft.com/kb/2525246 - but it happened again today.
We can use other remote control products, but this is really easy and quick. Love to get this fixed!! Does anyone have any ideas?
==========================
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960001BE5FA
BCP3: FFFFF88006D2EDA0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 18_3
Files that help describe the problem:
C:\Windows\Minidump\121913
C:\Users\MARK\AppData\Loca
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\
ASKER
As you requested...
121913-13750-01.dmp
121913-13750-01.dmp
ASKER CERTIFIED SOLUTION
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Its a clear case of access violation . In which there is a confusion between application regarding virtual memory address causing bug check
Preliminary analysis says the process name is "devenv.exe" however last control transferred to the memory address fffff960001be5fa which belogs to memory address of win32k.sys .
So we can say the cause happened due to win32k.sys . WE also found the Win32k.sys file version is 6.1.7601.18300 however the latest is available [ http://support.microsoft.com/kb/2908190 ] , if possible you can contact microsoft for latest hot fix for win32k.sys . Hopefully this will fix the issue.
If not then you may try uninstalling "Microsoft Visual Studio" .
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
Preliminary analysis says the process name is "devenv.exe" however last control transferred to the memory address fffff960001be5fa which belogs to memory address of win32k.sys .
So we can say the cause happened due to win32k.sys . WE also found the Win32k.sys file version is 6.1.7601.18300 however the latest is available [ http://support.microsoft.com/kb/2908190 ] , if possible you can contact microsoft for latest hot fix for win32k.sys . Hopefully this will fix the issue.
If not then you may try uninstalling "Microsoft Visual Studio" .
ASKER
Removing the visual studio 2005 remnants using the Control Panel -> Programs -> Remove VS2k5 Runtime worked!
tx for feedback !
Files that help describe the problem:
C:\Windows\Minidump\121913