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Error during vCenter 5.5 Installation

Posted on 2013-12-19
Last Modified: 2013-12-21
I was installing vCenter V5.5 on Windows 2008 Server.
I chose "installing new SQL Express database" over using existing SQL database.
Towards the end of install, it failed to complete with an error.
I have un-installed vCenter V5.0 without making any backups.
What have gone wrong?
Question by:sglee
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LVL 119

Accepted Solution

Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 39731241
Did you start the Installation Process as "Run As Administrator"

Author Comment

ID: 39731729
No I did not. I logged in as domain admin equivalent. Let me try with "Run As Administrator".

Author Comment

ID: 39732390
SingleSignOn vCenter Service AccountSingle SignOn ---> What is this? How is this account related to vCenter Service Account (which I see when I run vSphere Client with username & password all populated)?
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LVL 119
ID: 39732572
Single Sign on is a new Service, which will allow other VMware Products to Interface in the future.

It's a requirement for vCenter 5.1 and later.

Author Comment

ID: 39732585
Single Sign installation seems to be sticking point. I will go thru entire installation and save screenshots at every state.

Question: I am installing in on W2008 Server and logged in as me (network admin privilege). That was how I installed V5 as well.

Can I do that same when installing V5.5 or should I log in as Local Admin of that W2008 Server or should I log using network admin account?
LVL 119

Assisted Solution

by:Andrew Hancock (VMware vExpert / EE MVE^2)
Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 39732666
Domain Admin should be fine but also ensure UAC is disabled or you run as administrator.

Author Comment

ID: 39732681
OK. During uninstallation of all the components, there was an error when uninstalling vCenter due to the lack of permission on a particular sub-folder off C:\...\VMWare, so I assigned FULL Control VMWare folder and I was able to uninstall everything.
Now I am installing everything from the scratch. Hopefully this time it will go smooth since I assigned Full Control Permission on C:\...\VMWare folder.

Author Comment

ID: 39732696
LoginLogon ErrorAfter successful installation, I tried to log in using same credentials as I used before, I get an error.
LVL 119
ID: 39733059
The new vCenter 5.5 installation is quite tricky, compared to the old VC 5.0, and the SSO issues.

I would follow fellow VMware vExpert Derek Seaman's Articles


Part 1 - Part 16

Author Comment

ID: 39734217
Add Host to DataCenter ErrorSo far, I am able to log in to both vSphere Client V5.5 and vSphere Web Client.
When I successully added existing host ( running V5. However when I tried to add newest host ( running V5.5, it get an error - "vCenter does not support hosts of this type (VMware cCenter Server .5.50) ." But everything is V5.5 except the existing host ( running V5.

Here is a complete error message in the screenshot above : Call "Datacenter.QueryConnectionInfo" for object "New Datacenter" on vCenter Server "TS3.DomainName.local" failed

Author Comment

ID: 39734246
Please ignore my previous post. I entered the wrong IP address when trying to add a new host (V5.5) in vCenter and vSphere Client.  There are simply too many servers and their IP addresses on the network to memorize. I just looked up my document (where I keep network information) and discovered that I assigned

Although I finally figured out the username and password to log on to vCenter Web and vSphere Clients, it is all confusing ... maybe it will all become clear at some point.

Thank you for your help.

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