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Can't view the files on a particular cd any more - Windows 7

Posted on 2013-12-19
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Last Modified: 2016-11-23
We have a dell latitude laptop. We can view the contents of a CD / dvd normally. There was one disc we copied the contents and tried to make a copy but we received an error from ASHAMPOO disc software. Now we cannot view the contents of the disc. It just shows up blank. We can view it on another computer but not this particular one.

I uninstalled the dvd rom from the laptop and reinstalled. Deleted any temporary files from the temp burn directory.

Ran malwarebytes etc.

What else can I do?
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Question by:cnl83
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10 Comments
 
LVL 49

Expert Comment

by:dbrunton
ID: 39731114
First try http://support.microsoft.com/mats/cd_dvd_drive_problems

If that fails then try other disks and see if they can view their contents.  If you can then make a copy of your erring disk on another computer and then try and see if you can view the copy on the bad computer.
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Author Comment

by:cnl83
ID: 39731121
I can view other disc. The problem is that its a medical record disc which means it cannot leave the facility nor can I put this in any other system HIPAA compliant issues.
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LVL 49

Expert Comment

by:dbrunton
ID: 39731130
Try the Microsoft Fixit link then in the first line of my post.

Also try Isobuster at http://www.isobuster.com/

Download and try it.  Don't need to buy it.  The download version http://www.isobuster.com/download.php should install and have enough functionality without buying to view the disk and perhaps recover any data on it.
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LVL 92

Expert Comment

by:nobus
ID: 39731214
since you can see other cd's; the drive is working
if you cannot see this cd, it can be it is not compatible (eg written at too high speed)
the only way then is to repalce the cd drive with one that can read this cd - an older or newer model drive
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LVL 14

Expert Comment

by:JohnnyCanuck
ID: 39733191
If the case is that the drive is iffy, you can bring in an external CD/DVD drive to read it and copy the contents to a folder then try to re-burn it.
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Accepted Solution

by:
cnl83 earned 0 total points
ID: 39770063
Formatted the PC
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LVL 49

Expert Comment

by:dbrunton
ID: 39770116
Have you tried any of the options we have suggested above?
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Author Comment

by:cnl83
ID: 39821705
Yes, none of them worked. I do appreciate your assistance.
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LVL 92

Expert Comment

by:nobus
ID: 39823330
did you try another cd drive?
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Author Closing Comment

by:cnl83
ID: 39831987
Ran out of time, and had to resort to formatting.
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