Solved

Can't view the files on a particular cd any more - Windows 7

Posted on 2013-12-19
10
259 Views
Last Modified: 2016-11-23
We have a dell latitude laptop. We can view the contents of a CD / dvd normally. There was one disc we copied the contents and tried to make a copy but we received an error from ASHAMPOO disc software. Now we cannot view the contents of the disc. It just shows up blank. We can view it on another computer but not this particular one.

I uninstalled the dvd rom from the laptop and reinstalled. Deleted any temporary files from the temp burn directory.

Ran malwarebytes etc.

What else can I do?
0
Comment
Question by:cnl83
  • 4
  • 3
  • 2
  • +1
10 Comments
 
LVL 47

Expert Comment

by:dbrunton
ID: 39731114
First try http://support.microsoft.com/mats/cd_dvd_drive_problems

If that fails then try other disks and see if they can view their contents.  If you can then make a copy of your erring disk on another computer and then try and see if you can view the copy on the bad computer.
0
 

Author Comment

by:cnl83
ID: 39731121
I can view other disc. The problem is that its a medical record disc which means it cannot leave the facility nor can I put this in any other system HIPAA compliant issues.
0
 
LVL 47

Expert Comment

by:dbrunton
ID: 39731130
Try the Microsoft Fixit link then in the first line of my post.

Also try Isobuster at http://www.isobuster.com/

Download and try it.  Don't need to buy it.  The download version http://www.isobuster.com/download.php should install and have enough functionality without buying to view the disk and perhaps recover any data on it.
0
 
LVL 91

Expert Comment

by:nobus
ID: 39731214
since you can see other cd's; the drive is working
if you cannot see this cd, it can be it is not compatible (eg written at too high speed)
the only way then is to repalce the cd drive with one that can read this cd - an older or newer model drive
0
 
LVL 14

Expert Comment

by:JohnnyCanuck
ID: 39733191
If the case is that the drive is iffy, you can bring in an external CD/DVD drive to read it and copy the contents to a folder then try to re-burn it.
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 

Accepted Solution

by:
cnl83 earned 0 total points
ID: 39770063
Formatted the PC
0
 
LVL 47

Expert Comment

by:dbrunton
ID: 39770116
Have you tried any of the options we have suggested above?
0
 

Author Comment

by:cnl83
ID: 39821705
Yes, none of them worked. I do appreciate your assistance.
0
 
LVL 91

Expert Comment

by:nobus
ID: 39823330
did you try another cd drive?
0
 

Author Closing Comment

by:cnl83
ID: 39831987
Ran out of time, and had to resort to formatting.
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Join & Write a Comment

This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup". After a while, you have entered a loop for Auto repair which does not fix anything and you will be in a  panic as all your work w…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now