Can't view the files on a particular cd any more - Windows 7

We have a dell latitude laptop. We can view the contents of a CD / dvd normally. There was one disc we copied the contents and tried to make a copy but we received an error from ASHAMPOO disc software. Now we cannot view the contents of the disc. It just shows up blank. We can view it on another computer but not this particular one.

I uninstalled the dvd rom from the laptop and reinstalled. Deleted any temporary files from the temp burn directory.

Ran malwarebytes etc.

What else can I do?
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
First try

If that fails then try other disks and see if they can view their contents.  If you can then make a copy of your erring disk on another computer and then try and see if you can view the copy on the bad computer.
cnl83Author Commented:
I can view other disc. The problem is that its a medical record disc which means it cannot leave the facility nor can I put this in any other system HIPAA compliant issues.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
Try the Microsoft Fixit link then in the first line of my post.

Also try Isobuster at

Download and try it.  Don't need to buy it.  The download version should install and have enough functionality without buying to view the disk and perhaps recover any data on it.
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since you can see other cd's; the drive is working
if you cannot see this cd, it can be it is not compatible (eg written at too high speed)
the only way then is to repalce the cd drive with one that can read this cd - an older or newer model drive
If the case is that the drive is iffy, you can bring in an external CD/DVD drive to read it and copy the contents to a folder then try to re-burn it.
cnl83Author Commented:
Formatted the PC

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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
Have you tried any of the options we have suggested above?
cnl83Author Commented:
Yes, none of them worked. I do appreciate your assistance.
did you try another cd drive?
cnl83Author Commented:
Ran out of time, and had to resort to formatting.
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