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Solved
Can't open PDF doc in AOL Mail 9.7
Posted on 2013-12-20
Situation:
Open AOL Mail,
open a message,
message has an attachment,
download the attachment
save to a folder
after download, adobe reader icon is displayed
open the downloaded attachment
AOL displays a windows that says to read the file Adobe Reader must be installed.
Open download folder outside of AOL and open the file and it opens just fine.
The version of Adobe Reader is the latest.
OS is Vista Home
Question: why cannot the PDF be opened in AOL?
Other considerations:
There were installed 4 versions of AOL: 9.5, 9.6, 9.7 and 9.7b.
Removed all but the two 9.7's. Made no difference.
Also, as we recall what does not work now did work before a power outage crashed the computer which was not plugged into a UPS. So some damage might have been done to the AOL local component when it didn't get shut down properly.
Diagnoses and remedies will be most appreciated.
Ron Hicks
Open AOL Mail,
open a message,
message has an attachment,
download the attachment
save to a folder
after download, adobe reader icon is displayed
open the downloaded attachment
AOL displays a windows that says to read the file Adobe Reader must be installed.
Open download folder outside of AOL and open the file and it opens just fine.
The version of Adobe Reader is the latest.
OS is Vista Home
Question: why cannot the PDF be opened in AOL?
Other considerations:
There were installed 4 versions of AOL: 9.5, 9.6, 9.7 and 9.7b.
Removed all but the two 9.7's. Made no difference.
Also, as we recall what does not work now did work before a power outage crashed the computer which was not plugged into a UPS. So some damage might have been done to the AOL local component when it didn't get shut down properly.
Diagnoses and remedies will be most appreciated.
Ron Hicks
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4 Comments
I'd uninstall Adobe Reader, restart and install the latest version of reader from adobe's site.
Also
1. Delete temporary files
2. Check for Windows updates and make sure you have the latest fixes applied.
3. Run a manual Defrag to reorg the hard drive.
I've seen this before in Win7 & Vista.
Also
1. Delete temporary files
2. Check for Windows updates and make sure you have the latest fixes applied.
3. Run a manual Defrag to reorg the hard drive.
I've seen this before in Win7 & Vista.
The day In 2013 where someone admits to still using AOL....
Sounds like there is a bug in their software. what browser are you using? or are you using AOL itself.
As previously stated, your best bet is to reinstall acrobat from the Adobe website
add/remove programs --> uninstall
adobe.com --> reinstall
reboot your computer for changes to take place. then try again
if that hasn't fixed it, you need to check the add-ons to the browser you are using.
Sounds like there is a bug in their software. what browser are you using? or are you using AOL itself.
As previously stated, your best bet is to reinstall acrobat from the Adobe website
add/remove programs --> uninstall
adobe.com --> reinstall
reboot your computer for changes to take place. then try again
if that hasn't fixed it, you need to check the add-ons to the browser you are using.
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