Can't open PDF doc in AOL Mail 9.7
Posted on 2013-12-20
Open AOL Mail,
open a message,
message has an attachment,
download the attachment
save to a folder
after download, adobe reader icon is displayed
open the downloaded attachment
AOL displays a windows that says to read the file Adobe Reader must be installed.
Open download folder outside of AOL and open the file and it opens just fine.
The version of Adobe Reader is the latest.
OS is Vista Home
Question: why cannot the PDF be opened in AOL?
There were installed 4 versions of AOL: 9.5, 9.6, 9.7 and 9.7b.
Removed all but the two 9.7's. Made no difference.
Also, as we recall what does not work now did work before a power outage crashed the computer which was not plugged into a UPS. So some damage might have been done to the AOL local component when it didn't get shut down properly.
Diagnoses and remedies will be most appreciated.