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Can't open PDF doc in AOL Mail 9.7

Situation:
Open AOL Mail,
open a message,
message has an attachment,
download the attachment
save to a folder
after download, adobe reader icon is displayed
open the downloaded attachment
AOL displays a windows that says to read the file Adobe Reader must be installed.

Open download folder outside of AOL and open the file and it opens just fine.

The version of Adobe Reader is the latest.
OS is Vista Home

Question:  why cannot the PDF be opened in AOL?

Other considerations:
There were installed 4 versions of AOL: 9.5, 9.6, 9.7 and 9.7b.
Removed all but the two 9.7's.  Made no difference.

Also, as we recall what does not work now did work before a power outage crashed the computer which was not plugged into a UPS.  So some damage might have been done to the AOL local component when it didn't get shut down properly.

Diagnoses and remedies will be most appreciated.

Ron Hicks
0
Ronald Hicks
Asked:
Ronald Hicks
3 Solutions
 
Tony GiangrecoCommented:
I'd uninstall Adobe Reader, restart and install the latest version of reader from adobe's site.

Also
1. Delete temporary files
2. Check for Windows updates and make sure you have the latest fixes applied.
3. Run a manual Defrag to reorg the hard drive.

I've seen this before in Win7 & Vista.
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Ess KayEntrapenuerCommented:
The day In 2013 where someone admits to still using AOL....


Sounds like there is a bug in their software. what browser are you using? or are you using AOL itself.


As previously stated, your best bet is to reinstall acrobat from the Adobe website


add/remove programs --> uninstall

adobe.com --> reinstall

reboot your computer for changes to take place. then try again


if that hasn't fixed it, you need to check the add-ons to the browser you are using.
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danieljanderson1234Commented:
I know it's not much help.....
But, one more reason to stop using the AOL program.
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Ronald HicksAuthor Commented:
Thanks everyone.
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