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Lync 2013 and PowerPoint slides

Posted on 2013-12-20
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Last Modified: 2014-01-09
Having an issue with the Lync 2013 client and opening a PowerPoint document. When you go to open it, it just says "loading....." and sits there forever. It works with Lync 2010 and XP.
The Web Access Server is fine. No issues. Nothing in the event logs on the FE server or the WAS server. Appears to be client related. Running Windows 7 and using the lastest Lync 2013 client. No error message. Just says Loading.... but never loads.

There is little to go on with Internet searches and those things I can find reference a Registry change which makes no sense at all to me. I mean I can't figure out what they want me to do.

Incredibly frustrating. You would think it would work better with a new OS and client. The fact that Windows XP and Lync 2010 works assures me that the infrastructure is in line and working. This has to be an obscure client issue.
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Question by:shadowtuck
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Expert Comment

by:Mohammed Hamada
ID: 39748098
Hi Shadowtuck

On your windows click Start and on run paste and enter the following, This will take you the place where Lync client logs everything

%userprofile%\appdata\local\Microsoft\office\15.0\lync\tracing

Make sure you close "Exit" the Lync client and then Delete everything inside this folder. when you have deleted everything. re-run Lync client and sign in with your credentials.

Try to create a meeting and add your Powerpoint slide, when you received the error then close Lync client once again. then find and attach the file named "Lync-UccApi-0.UccApilog"

Let's see what kind of errors we see there. it might be a corrupted user profile on your PC or something else.
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Author Comment

by:shadowtuck
ID: 39762230
Don't think I can do that but its not necessary anyway because it just started working. However, I may want to examine the Lync logs for other problems in the future. I am not sure why Microsoft provides you with a logging option and then doesn't allow you access to view the logs. Is there a utility that allows you to view these logs without the assistance of Microsoft support?
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Mohammed Hamada earned 300 total points
ID: 39763576
Not really, you can view them your self and check for any statement that has "error" and read the line which includes such kind of things as it might tell you something.
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