Slow Outlook 2007 interaction with Msft Online Exchange Server
I have a user experiencing slowness and "beachballing" when using Outlook, which is connected to an online Exchange server hosted by Microsoft. All other programs work quickly, even the browser. The problem appears to be related just to Outlook interacting with the online hosted Exchange server. User claims a better experience when using email/contacts/calendar on the iPad side-by-side at the same location, or even phone.
I can understand that the iPad app for mail may be less complex than Outlook, or maybe just better. I have a host of other theories too...computer too old, Outlook not the current version, internet signal not perfect. But would love your expertise or opinion on this.
Details: Windows 7 computer(s), 3-4 yr. old hardware, Outlook 2007, profile size of 15GB (25GB max), 50% free space on hard drive, Microsoft Updates installed regularly, Microsoft Security essentials antivirus, Task Manager performance is NOT clocked during these beachball delays and other apps respond acceptably.
Thanks for the help
I can understand that the iPad app for mail may be less complex than Outlook, or maybe just better. I have a host of other theories too...computer too old, Outlook not the current version, internet signal not perfect. But would love your expertise or opinion on this.
Details: Windows 7 computer(s), 3-4 yr. old hardware, Outlook 2007, profile size of 15GB (25GB max), 50% free space on hard drive, Microsoft Updates installed regularly, Microsoft Security essentials antivirus, Task Manager performance is NOT clocked during these beachball delays and other apps respond acceptably.
Thanks for the help
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What about CPU utilization and RAM utilization.
Is user accessing any pst file which is on share drive.
Is user have access on other outlook profile may be that is causing .
Can you check with new outlook profile .
Can you check with user with another system.
Is user accessing any pst file which is on share drive.
Is user have access on other outlook profile may be that is causing .
Can you check with new outlook profile .
Can you check with user with another system.
Hello,
Sorry for the delay.
Please check email Account settings for "cached exchange mode" .
Yes the local profile and the "remote" mailbox should ideally be about the same size.
If you are getting rid of some emails and the local file is not shrinking then I highly suspect that you are operating in online mode and not cached mode.
Sorry for the delay.
Please check email Account settings for "cached exchange mode" .
Yes the local profile and the "remote" mailbox should ideally be about the same size.
If you are getting rid of some emails and the local file is not shrinking then I highly suspect that you are operating in online mode and not cached mode.
ASKER
Profile size fixed the delays. Apparently Outlook 2010 and 2013 can handle a much larger profile (up to 25GB) but 2007 bogs down at 10GB. As soon as I reduced the profile size to 9gb, things got responsive...even with the local .ost still enlarged. I can just delete the profile and the .ost and re-set to see if the .ost and profile size come back in line with each other.
ASKER
does the actual .ost file or the folder size matter most, or should they match and this is proof I have residual junk in the .ost maybe?