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air-cap2602i-a-k9 radios not turning on

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Last Modified: 2013-12-23
hello,
the radios on this AP model is showing "status - initializing" "protocol - down". the actual BVI and gig interfaces are up/up and its keeping after many reloads.

show controllers is displaying:
Radio disabled due to POE
Radio stopped due to get code failed

obviously the AP is powered up and can be accessed via the network. i checked the switch and its delivering power fine. i even fine tuned the delivery priority to critical but still radios wont turn on...

any thoughts...
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Commented:
What POE switch are you using? How much power is the switch reporting is being given to the AP?
Miftaul HICT consultant
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Commented:
To my 1252, I had to use Power Brick.
some oneNetwork Architect
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Top Expert 2014

Commented:
The 2602 requires 12W power to operate whereas the 1252 required 18W of power, so a standard PoE switch wouldn't deliver enough to the 1252 as 15.4W was the most standard PoE would allow.  It's fine for a 2602 though.

Are these APs joining to the WLC successfully?  Which WLC do you have?

Author

Commented:
its a 3500yl-48G-POE+

Module 25-48 Power
  Available: 200 W  Used: 20 W  Remaining: 180 W

  PoE    | Power  Power    Alloc Alloc Actual Configured  Detection   Power
  Port   | Enable Priority By    Power Power  Type        Status      Class
  ------ + ------ -------- ----- ----- ------ ----------- ----------- -----  
  48     | Yes    critical usage 33 W  5.8 W              Delivering  3    

i havent joined it yet. only when the AP is joined the radios will turn on??
some oneNetwork Architect
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Top Expert 2014

Commented:
Yes you need to join to WLC before radios come up.  If the AP has no SSID assigned they stay down.

Author

Commented:
when i tried to join it says "device type cannot be added to WCS. The selected controller(s) do not support Customized Web Auth".

i guess i'm stuck on this error. previous models join just fine...
some oneNetwork Architect
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Top Expert 2014

Commented:
Ok you have bigger problems here then.  The 2602 requires WLC code 7.2.  If you have WCS your controller can only run code up-to 7.0.240.0.  Any code later than that requires NCS or Prime Infrastructure instead of WCS.

So, the 2602 is incompatible with WCS.

What code to you have on your WLC?

Author

Commented:
your right i have 7.0.240.0
Network Architect
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Top Expert 2014
Commented:
This one is on us!
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