Solved

Outlook Not Showing All Calendar Appointments

Posted on 2013-12-20
4
955 Views
Last Modified: 2016-10-21
We have a few users that are having issues with Outlook not displaying all of their calendar items when cached exchange mode is turned on. We turn off cached exchanged mode it displays all items. When we have the users log into OWA it displays all calendar items. We have done the following with no luck:

Removed Outlook profile and all files associated with it
Uninstalled/Reinstalled Office 2010
Upgraded to Office 2013
Downgraded back to Office 2010 (user didn't like the look of 2013)
Deleted user profile off of the PC and had them log back in

Another weird thing is that the reminder for the missing meetings still alert the user.

Any help would be awesome as this is happening to a few of our company's executives.
0
Comment
Question by:CorvalIT
4 Comments
 
LVL 53

Accepted Solution

by:
Will Szymkowski earned 500 total points
Comment Utility
Have you tried to download the Address Book manually? If so does this work? Does this happen with all users or just a few?

I would look at the OAB Generation server and check the settings to ensure that Distribution is published using Web Based Distribution (Outlook 2007 and Up). If you are also using 2003 Outlook you need to make sure that you are also distributing it from Public Folders as well.

Move OAB Server - http://technet.microsoft.com/en-us/library/bb125184(v=exchg.141).aspx

Recreate OAB Server - http://namitguy.blogspot.ca/2012/12/rebuilding-exchange-2010-offline.html

Will.
0
 
LVL 6

Expert Comment

by:RaithZ
Comment Utility
Find the outlook.ost file in the users profile and delete that.  After doing this the user will have to recreate things like signatures but it should clear all offline content allowing the client to sync again with the server.

EDIT: Nevermind this would have been covered by the deletion of the user profile...
0
 
LVL 4

Expert Comment

by:Jeffery Hayes
Comment Utility
Ok so it sounds like the option for download shared folders is check on some of the users.

Do this
Outlook > File> Account Settings > Account Settings > Change > More Settings
That will bring you to the Microsoft Exchange pop up box.
Select Advanced and ensure the check box's under cached exchanged mode are not selected.

So we want download shared folders to be unchecked.
0
 

Expert Comment

by:Brian Engel
Comment Utility
I had the same issue and I can verify that removing all the files in the local outlook profile does the trick. Deleting the outlook profile is not the only thing that needs done you have to manually remove all outlook files in C:\Users\xxxxxxx\AppData\Local\Microsoft\Outlook\    delete everything in that folder then re-launch outlook and your offline cache will reload and calendar items will appear.  This problem occurred for me when I had cache mode turned on and I clicked the Clear Offline Items button on my calendar properties.
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now