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Unable to Download OS X Maverick

Posted on 2013-12-20
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Last Modified: 2013-12-24
I am unable to dowload OS X Maverick on a MAC Book Pro 15 inch Early 2008 which had OS X Lion.

The laptop meets the specs for Maverick

Starts to download as i can see it in the monitoring app but then cuts out and say try again.  

Looked through many forum but unable to find a soultion
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Question by:jeff_e_holmes
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Expert Comment

by:strung
ID: 39732943
Do you have enough free space on your hard drive?

Check the Energy Saver prefs panel and make sure it is set so that your computer is not going to sleep.
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Author Comment

by:jeff_e_holmes
ID: 39732960
yes, has enough free space and does not go to sleep.  So it starts downloading at around 3mb/s and then after about 1 or 2 mins just cuts out.
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LVL 53

Expert Comment

by:strung
ID: 39732976
Maybe the Apple servers are busy. You could try a bit later.
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Author Comment

by:jeff_e_holmes
ID: 39732978
been trying for the past week,
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LVL 53

Expert Comment

by:strung
ID: 39732988
Try opening Launchpad, find the page containing the Mavericks icon and hold the Option button on your keyboard. Once you do, an X should appear right next to the icon. Click the X and try restarting the download in the App Store.

Read more: http://www.digitaltrends.com/computing/how-to-fix-a-broken-os-x-mavericks-download/#ixzz2o3Z9zyq5
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Author Comment

by:jeff_e_holmes
ID: 39732993
i have tried that too,  I have been through most of the forum and tried them all - nothing seems to work.
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Expert Comment

by:strung
ID: 39733057
Have console open when you start the download and see if there are any error messages when it quits.
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LVL 53

Expert Comment

by:strung
ID: 39733061
Also, open disk utility and run Verify Disk and Repair Permissions on your hard drive.

Does Verify Disk show your drive to have any errors?
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Author Comment

by:jeff_e_holmes
ID: 39736170
Ran the Repair which finished.  Then tried to download again and get the following error message in the console

10:15:15 AM Storeagent:
ISSStoreURLOperation: Expected bytes (5290062380) did not match actual  (995096418) ! setting error. See 9215068
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Expert Comment

by:strung
ID: 39736210
What was the result of Verify Disk?
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Accepted Solution

by:
strung earned 500 total points
ID: 39736221
It may be a problem with your ISP. What sort of a connection do you have? Have you tried downloading it elsewhere? At work? At an internet cafe? Local Starbucks?
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Author Comment

by:jeff_e_holmes
ID: 39736266
I am at work,  but i can download other free apps with no issues
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Author Comment

by:jeff_e_holmes
ID: 39736879
I have also done a repair on the volume and HD and all seems to be ok.
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LVL 53

Expert Comment

by:strung
ID: 39736899
Here are several more suggestions. If one works, please let us know:

https://discussions.apple.com/message/15693566#15693566

(The link above suggests that the Quest 2Wire modems block downloads larger than 2 GB)

In any case, try downloading somewhere else - Apple Store, Starbucks, from home, Internet Cafe...
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LVL 53

Expert Comment

by:strung
ID: 39736903
Also, if you have virus software, try turning it off.
0
 

Author Comment

by:jeff_e_holmes
ID: 39737931
So the problem was the ISP - it would get to 995mb and then cut out.  Took it home and worked.  Maverick is installed.  

  Thanks again for your suggestions
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