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Blackberry Enterprise Service 10

We have installed Blackberry Enterprise Service v10.2. We have created connection with Micosoft Active Directory in BlackBerry Administration Service.

When we serach any object then it fails and getting error "The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again"

Appreciate if you helps us to resolve this issue.

Rodney Barnhardt

Did you by chance have problems activating the users, deleted the user, then added them back? You could have a pending deletion still sitting in the queue.

Also, did you assign the user an email profile?

sanjayambre

ASKER

How the new BB 10 server will communicates with our exchange organisation. Do we need to do any settings on BB server. Kindly assist.

Rodney Barnhardt

It uses ActiveSync. Do you have your Exchange environment configured for Activesync?

sanjayambre

ASKER

Thanks but my query is that iphone/ windows mobiles/Android devices are communicating with Exchange using Activesync then why we need blackberry server, if BB devices communicates with Active Sync.

Rodney Barnhardt

Mainly for the additional control of the devices (IT Policy) and sending the data over the encrypted BB network. While it does use ActiveSync, with a BDS server, the data is not sent straight to the BB, it is picked up by the server, transmitted via the BB network, and received by the device. Technically, just to sync mail, calendar, etc you do not need the server.

sanjayambre

ASKER

Thanks...so its sufficient to enable Activesync for communication with BB devices OR do we have to install "Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1" on blackberry enterprise service 10

ASKER CERTIFIED SOLUTION

Rodney Barnhardt

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