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Can't install Lotus Domnino Document Manager on XP PC

Posted on 2013-12-21
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Last Modified: 2013-12-31
Dom Doc ManageHi,
  I have Dom Doc Manager program (dm651_4_04_08ddsetup.exe) that I tried to install on this particular XP PC, but it fails to run. However I have successfully installed this program on other PCs with XP and Win7 OS.
  When I double-click, it goes thru first phase of decompressing process, but I never see the Lotus Logo screen (see the screenshot) which is followed by License agreement.
  I also tried local Administrator account even thought the user belongs to Administrators group.

  Can you help?

Thanks.
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Question by:sglee
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Expert Comment

by:gheist
ID: 39734349
Most obvious - install new MSI installer...
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Expert Comment

by:Sjef Bosman
ID: 39734516
> ... but it fails to run.
How? Why? What error(s)? Anything in the logs?
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Author Comment

by:sglee
ID: 39734730
Upon further research, I discovered that dm651_4_04_08ddsetup.exe file creates a temporary folder "C:\Documents and Settings\%username%\Local Settings\Temp\pft101~tmp\install", dump all the files for the install. In that folder, I saw Setup.exe.
The strange thing is that on a test PC, I can even run Setup.exe manually from "C:\Documents and Settings\%username%\Local Settings\Temp\pft101~tmp\install" folder manully and I can see "Lotus Docu Mgr Logo" above. However on this user's computer, when I double-click Setup.exe, it does not do anything.

@gheist
I will try to download newest MSI installer and try it again.

@sjef_bosman
It does not do anything. No error screen.
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Expert Comment

by:Sjef Bosman
ID: 39734772
There should be some info in the Windows log... And the C-disk isn't full or so? Right-click Open? Maybe the user changed the default action??

Can you copy over the temp stuff from the test pc to the target pc, e.g. via the network? Then compare, or start setup?
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Author Comment

by:sglee
ID: 39734787
@gheist
I just downloaded Microsoft installer 4.5, restarted the PC and tried to install, but to no avail.
@sjef_bosman
I agree that there should be some windows log file, but don't know where they are.
C (160GB) drive has 100GB space
Maybe the user changed the default action?? ---> Can you exlain?
Can you copy over the temp stuff from the test pc to the target pc, --> I will try that and post the result.
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Expert Comment

by:Sjef Bosman
ID: 39734793
Default action: it's probably not this, but one never knows, see here for an example. http://superuser.com/questions/121464/winxp-changing-default-double-click-from-open-to-explore
Maybe someone doctored the action related to .exe ??

To access the Windows log files: http://windows.microsoft.com/en-us/windows/open-event-viewer
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Author Comment

by:sglee
ID: 39734847
I will read upon those links. I tried to copy temp folder to the user PC from my test PC, but failed. When I tried to copy it and paste it to my network folder first (so that I can RDP into my server from user pc), it said it can not copy a certain file. So I figured that the file is in use. When I restarted the pc, it erased everything from the temp folder except a few files.

I think there is something active on this computer that prevents this program from being executed. However I was able to install Logmein remote access program without a problem. So go figure...
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Author Comment

by:sglee
ID: 39734992
What does Default action do to help troubleshoot my issue?
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LVL 62

Expert Comment

by:gheist
ID: 39734993
Run chkdsk /f before suspecting antivirus...
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Author Comment

by:sglee
ID: 39734997
How is Check disk going to resolve the issue?
That is to check the integrity of the disk.
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Author Comment

by:sglee
ID: 39735029
default@sjef_bosman
Explore was already set as default.
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Expert Comment

by:Sjef Bosman
ID: 39735628
I meant the default action for .exe files, which should be Open (and it probably is).

Anything in the event logs?
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Author Comment

by:sglee
ID: 39736121
I will check the Event log tonight and post the result.
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Expert Comment

by:gheist
ID: 39737067
You have to run a disk check.
Otherwise you can explain most errors by disk damages.
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Author Comment

by:sglee
ID: 39737281
@gheist
I am running chkdsk right now and will report the result in about an hour.
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Author Comment

by:sglee
ID: 39737348
I ran the chkdsk and where can I find the log file?
I don't see much in Event Viewer.
Dom Doc Manager program (dm651_4_04_08ddsetup.exe) still fails to run.
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Author Closing Comment

by:sglee
ID: 39743330
no solutions has been found. I will reload OS.
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Accepted Solution

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sglee earned 0 total points
ID: 39738775
I Found the solution.  I was able to install the software in SAFE mode and run/use the program in NORMAL mode.
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Expert Comment

by:gheist
ID: 39748347
Which yelds that a computer has virus infection that can be cleaned in safe mode or oflline from secure boot media.
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