Solved

HP Laptop Finger Print Login

Posted on 2013-12-21
3
323 Views
Last Modified: 2014-02-09
Have a customer that was using finger print authorization on laptop.  Now cannot login with fingerprint or password.  Any way to circumvent.  Windows 7
0
Comment
Question by:ycguy1117
3 Comments
 
LVL 17

Expert Comment

by:bigeven2002
ID: 39734210
Hello,

Is this a local user account or a domain account?  If it is just a local user account, you might have to use a special boot disc that can reset the Windows 7 password.

If you have a Windows 7 setup disc, you can boot off of it and choose Repair computer, then get to command prompt.  The link below has a tutorial for this:

http://www.howtogeek.com/96630/how-to-reset-your-forgotten-windows-password-the-easy-way/

If you do not have a Windows 7 DVD, then you'll probably have to make one from an ISO or download a 3rd party tool.  The video below shows how to reset with a 3rd party tool:

http://www.youtube.com/watch?v=zxHrYAKObqw
0
 
LVL 78

Accepted Solution

by:
arnold earned 500 total points
ID: 39734249
Is the user unable to login right after bootup?
or trying to resume access, using switch user might be the way to see that the user is already loged in and in this situation the session can be resumed.

Presumably, there is no other user with which access gain be gained.

ubcd has tools to reset passwords.
0
 

Author Comment

by:ycguy1117
ID: 39763417
Sorry for late response have been out of pocket for a while.  Have sent the guy a disk and will try and boot from it.  Will advise in a couple of days.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
Arrow Electronics was searching for a KVM  (Keyboard/Video/Mouse) switch that could display on one single monitor the current status of all units being tested on the rack.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question