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ycguy1117

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HP Laptop Finger Print Login

Have a customer that was using finger print authorization on laptop.  Now cannot login with fingerprint or password.  Any way to circumvent.  Windows 7
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bigeven2002
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Hello,

Is this a local user account or a domain account?  If it is just a local user account, you might have to use a special boot disc that can reset the Windows 7 password.

If you have a Windows 7 setup disc, you can boot off of it and choose Repair computer, then get to command prompt.  The link below has a tutorial for this:

http://www.howtogeek.com/96630/how-to-reset-your-forgotten-windows-password-the-easy-way/

If you do not have a Windows 7 DVD, then you'll probably have to make one from an ISO or download a 3rd party tool.  The video below shows how to reset with a 3rd party tool:

http://www.youtube.com/watch?v=zxHrYAKObqw
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arnold
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ycguy1117

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Sorry for late response have been out of pocket for a while.  Have sent the guy a disk and will try and boot from it.  Will advise in a couple of days.