Solved

HP Laptop Finger Print Login

Posted on 2013-12-21
3
313 Views
Last Modified: 2014-02-09
Have a customer that was using finger print authorization on laptop.  Now cannot login with fingerprint or password.  Any way to circumvent.  Windows 7
0
Comment
Question by:ycguy1117
3 Comments
 
LVL 17

Expert Comment

by:bigeven2002
Comment Utility
Hello,

Is this a local user account or a domain account?  If it is just a local user account, you might have to use a special boot disc that can reset the Windows 7 password.

If you have a Windows 7 setup disc, you can boot off of it and choose Repair computer, then get to command prompt.  The link below has a tutorial for this:

http://www.howtogeek.com/96630/how-to-reset-your-forgotten-windows-password-the-easy-way/

If you do not have a Windows 7 DVD, then you'll probably have to make one from an ISO or download a 3rd party tool.  The video below shows how to reset with a 3rd party tool:

http://www.youtube.com/watch?v=zxHrYAKObqw
0
 
LVL 76

Accepted Solution

by:
arnold earned 500 total points
Comment Utility
Is the user unable to login right after bootup?
or trying to resume access, using switch user might be the way to see that the user is already loged in and in this situation the session can be resumed.

Presumably, there is no other user with which access gain be gained.

ubcd has tools to reset passwords.
0
 

Author Comment

by:ycguy1117
Comment Utility
Sorry for late response have been out of pocket for a while.  Have sent the guy a disk and will try and boot from it.  Will advise in a couple of days.
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

The use of stolen credentials is a hot commodity this year allowing threat actors to move laterally within the network in order to avoid breach detection.
NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now