Solved

Backup Exec 2010 R3 - unknown error when backup up to Tandberg LTO

Posted on 2013-12-22
11
804 Views
Last Modified: 2014-02-07
Hello,

I just replaced my HP tape drive with Tandberg LT04. It was recongnized fine with backup exec, I labeled and formatted the tapes just fine. When backing up to it, it just fails with unknown error. I triedn installing and reinstalling, different drivers, and it is always the same thing.

Storage device "TANDBERG 0001" reported an error on a request to write data to media.

Error reported:

A device attached to the system is not functioning.

V-79-57344-34036 - An unknown error has occurred.


Any ideas?
0
Comment
Question by:goliveuk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 4
11 Comments
 
LVL 18

Expert Comment

by:Netflo
ID: 39734957
You should be using the Symantec tape drivers not the manufactures. See the following link on how to install the correct drivers and be sure to reboot: http://www.symantec.com/business/support/index?page=content&id=HOWTO73431
0
 

Author Comment

by:goliveuk
ID: 39737017
Netflo,

I started with Symantec drivers for the drive. Now I re-installed them, and it is the same issue.
0
 
LVL 18

Expert Comment

by:Netflo
ID: 39737033
Have you tried updating the firmware of the hardware in accordance to the vendors specs?
0
Forrester Webinar: xMatters Delivers 261% ROI

Guest speaker Dean Davison, Forrester Principal Consultant, explains how a Fortune 500 communication company using xMatters found these results: Achieved a 261% ROI, Experienced $753,280 in net present value benefits over 3 years and Reduced MTTR by 91% for tier 1 incidents.

 

Author Comment

by:goliveuk
ID: 39744823
Yes, It is updated with the latest firmware
0
 
LVL 18

Expert Comment

by:Netflo
ID: 39753634
0
 

Author Comment

by:goliveuk
ID: 39764734
Hello Netflio,

I went through all the steps, and still no luck :(
0
 
LVL 18

Expert Comment

by:Netflo
ID: 39766035
I'm afraid I'm out of responses.
0
 

Author Comment

by:goliveuk
ID: 39767315
I will try reinstalling the backup exec, to see if that will help.
0
 

Accepted Solution

by:
goliveuk earned 0 total points
ID: 39828875
I fixed by using this registry change:

The steps are as follows:
1 Open Windows regedit.

2 Open the path HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\[device identifier name for the tape LTO-3 tape device]\[numeric device instance id for the LTO-3 tape device]\Device Parameters\

3 Add a key named Storport under Device Parameters (if there is not one there already).

4 Add a key name called BusyRetryCount. The key type is REG_DWORD, and the value should be set to 4b hex (75 decimal).

**WARNING!
I FOUND 75 DID NOT WORK ON 2008. IT DID ALLOW THE BACKUP TO GET FURTHER BUT FAILED WITH SCSI ERRORS AGAIN. SOME KB's INDICATED THAT SERVER 2008 SHOULD HAVE THE VALUE SET TO 250 DECIMAL (FA IN HEX). THIS WORKED FINE AFTER USING 250. APPARENLTY THE MAX VALUE IS 500 IF YOU CONTINUE TO HAVE ISSUES.
**

5 Exit Regedit.

6 Reboot the server.


Source:

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/DL380G5-and-HP-LSI-Ultra-320-Scsi/m-p/4163558#.Uu9FBftBmc9
0
 

Author Comment

by:goliveuk
ID: 39828878
I found the solution myself
0
 

Author Closing Comment

by:goliveuk
ID: 39841402
I found the solution myself
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

VM backup deduplication is a method of reducing the amount of storage space needed to save VM backups. In most organizations, VMs contain many duplicate copies of data, such as VMs deployed from the same template, VMs with the same OS, or VMs that h…
The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question