?
Solved

Exchange 2010 Offline Address Book Issue

Posted on 2013-12-22
2
Medium Priority
?
333 Views
Last Modified: 2014-01-09
Created new Distribution List and hid one user from the GAL.  Forced an update of the OAB so that I wouldn't have to wait the requisite up-to-24 hrs for it to update automatically.  The user was still seen in the GAL and the Distribution List was only seen in All Groups, not the GAL when a user would do a look-up in Outlook for sending email.  I tested by taking on of the users' Outlook out of cached mode, and then the GAL appeared correctly with the updates.  I deleted the .OAB folders and the .OST file in one user's profile to see if that would clean it up permanently. That did clean it up only until the next automatic update of the OAB from the server which messed it up again.  How do I resolve this permanently from the server as it is clear the server cache is messed up.
0
Comment
Question by:071171
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 53

Accepted Solution

by:
Will Szymkowski earned 1500 total points
ID: 39734720
Does this happen with all of your Outlook cached mode users? When you go into your EMC Server Config>Mailbox>Mailbox Properties>Client Settings do you in fact have a OAB server listed for all of your mailboxes?

If this is only happening for specific users see if they are all on the same mailbox database as the above might be the issue.

Another thing you can do is turn on the diagnostic logging level for OAL.  Using the below syntax...
Set-EventLogLevel "servername\MSExchangeSA\OAL Generator" -Level High

You can set the logging level back to low with the below command if you happen to find your answer in the logs after turn them to high.
Set-EventLogLevel "SERVER1\MSExchangeSA\OAL Generator" -Level Lowest

If after the above does not work for you, you could try recreating the OAB. See the link below for details...
http://technet.microsoft.com/en-us/library/bb123595(v=exchg.141).aspx

Will.
0
 

Author Comment

by:071171
ID: 39738850
This happens for all the users.
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
Read this checklist to learn more about the 15 things you should never include in an email signature.
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question