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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Office ProPlus 2007 Failed Updates

On a Windows 7 Pro with SP1 installed, Windows updates fails 2 updates, both Security Updates for Microsoft Office 2007 Suites.

I had Microsoft Office ProPlus 2007 installed.
After doing all the troubleshooting in the Microsoft KB's relating to the problem, I totally uninstalled the Office 2007 using both the CP removal and Revo Uninstaller.
I did about 7 or 8 different Fixits relating to the subject and some close.

The Update still fails.
Attached and imbedded are snips.

PeteUpdates selected

Updates Failed
Also, when I tried to reinstall the Office 2007, it wouldn't install, no explanation.

Thanks,
Pete
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cfourkays
Asked:
cfourkays
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1 Solution
 
Patrick BogersDatacenter platform engineer LindowsCommented:
Hi Pete,

Did you also try the cleanup for Softwaredistribution?
Stop WU service, delete everything from windows\softwaredistribution\*
Rename datastore to something else start WU service and try again?
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cfourkaysAuthor Commented:
Hi Patrick, fast answer.
Yes I did.
Named the "software......old"
Restarted WU which created a new "soft...."

Same thing.
Should have mentioned this but I'm getting other Updates.

softwaredist.......
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Patrick BogersDatacenter platform engineer LindowsCommented:
Hi,

Softwaredistribution should be emtied, not necesarelly deleted, the DataStore should be renamed (if i remember correctly).

Did you also try to download the 2 KBxxxx manually and install them locally (run as administrator possibly?)
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cfourkaysAuthor Commented:
Ok, tried renaming, then emptying, then deleting
In all cases it reinstalled itself but still failed.

Downloaded both KB's to desktop and ran.
Both failed.

KB Install
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Patrick BogersDatacenter platform engineer LindowsCommented:
Whats in the events log?
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cfourkaysAuthor Commented:
Hi,
I tried a different approach and attempted to do the reinstall of the whole Office 2007 Proplus.
Came up with a Registry string with error 1935
There's a Fixit for it which I ran.
Went to try the Updates again so I could reference a time to look at the Events Log.

Here's what happened:
I'm trying to go back to where I found the fix but it had something to do with a corrupt registry entry.
Now I'll try to do the reinstall of the Office.
If that fails, its another issue.
Thank you for your prompt help
Pete.

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