Solved

Apple diagnostics

Posted on 2013-12-22
5
397 Views
Last Modified: 2013-12-22
I've got a new Mac that has unexpectedly restarted a few times. I've tried to run diagnostics but can't get then to run.

Online it says to restart hold the 'd' key down and this will start the diagnostics. I'm taken to a screen that has a listing of languages and then two options at the bottom; restart/shutdoen.

If I use 'option-d' I getting a spiny globe with a message about internet recovery.

So how do I kick this off?
0
Comment
Question by:xmouser
  • 2
  • 2
5 Comments
 
LVL 22

Expert Comment

by:Sigurdur Armannsson
ID: 39735149
Rather do this:

Restart and as it chimes, hold down Command + S

Black screen and text runs down the screen.

When it stops type : fsck -fy and hit Enter/Return.

A diagnostic starts running for a few minutes. By the end it might say: System has been modified. If so, run fsck -fy again

If the second time  (or the first time) it does not say System has been modified, then type in: reboot.

If there are major faults going on you will probably get some text about it. You should then take the mac to the seller and talk it over with him.
0
 
LVL 53

Expert Comment

by:strung
ID: 39735166
If it is less than a year old it is still under warranty. Take it in to the Genius Bar at an Apple Store.
0
 

Author Comment

by:xmouser
ID: 39735169
I just want to know how to run the diagnostics. I don't want to haul it to the genius bar.

Otherwise I would have posted a question 'How do I get to the genius bar?'
0
 
LVL 22

Accepted Solution

by:
Sigurdur Armannsson earned 500 total points
ID: 39735172
Here is also Apples description about the Apple Diagnostic, option + d.

http://support.apple.com/kb/HT5781
0
 
LVL 53

Expert Comment

by:strung
ID: 39735180
Restarting hiding down the d key is supposed to start the diagnostics. If it doesn't, you have a problem.
0

Featured Post

3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The purpose of this Apple-hardware based article is to provide helpful information about an important component required of all Apple portable notebooks (Apple does not call them "Laptops" because they are too hot to sit on your lap), but is not o…
Apple iTunes - Move from PC to PC First login to your old PC 1. Click on File. 2. Then click Library. 3. Now open the Export Library. 4. Save the .xml file to your desktop. This file will hold all of the information about your playl…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question