Solved

Apple diagnostics

Posted on 2013-12-22
5
410 Views
Last Modified: 2013-12-22
I've got a new Mac that has unexpectedly restarted a few times. I've tried to run diagnostics but can't get then to run.

Online it says to restart hold the 'd' key down and this will start the diagnostics. I'm taken to a screen that has a listing of languages and then two options at the bottom; restart/shutdoen.

If I use 'option-d' I getting a spiny globe with a message about internet recovery.

So how do I kick this off?
0
Comment
Question by:xmouser
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 22

Expert Comment

by:Sigurdur Armannsson
ID: 39735149
Rather do this:

Restart and as it chimes, hold down Command + S

Black screen and text runs down the screen.

When it stops type : fsck -fy and hit Enter/Return.

A diagnostic starts running for a few minutes. By the end it might say: System has been modified. If so, run fsck -fy again

If the second time  (or the first time) it does not say System has been modified, then type in: reboot.

If there are major faults going on you will probably get some text about it. You should then take the mac to the seller and talk it over with him.
0
 
LVL 53

Expert Comment

by:strung
ID: 39735166
If it is less than a year old it is still under warranty. Take it in to the Genius Bar at an Apple Store.
0
 

Author Comment

by:xmouser
ID: 39735169
I just want to know how to run the diagnostics. I don't want to haul it to the genius bar.

Otherwise I would have posted a question 'How do I get to the genius bar?'
0
 
LVL 22

Accepted Solution

by:
Sigurdur Armannsson earned 500 total points
ID: 39735172
Here is also Apples description about the Apple Diagnostic, option + d.

http://support.apple.com/kb/HT5781
0
 
LVL 53

Expert Comment

by:strung
ID: 39735180
Restarting hiding down the d key is supposed to start the diagnostics. If it doesn't, you have a problem.
0

Featured Post

Business Impact of IT Communications

What are the business impacts of how well businesses communicate during an IT incident? Targeting, speed, and transparency all matter. Find out more in this infographic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
How to view the content of a PKG file on OSX 6 119
Iphone 4S gone suddenly dead 6 78
Trying to view my backed up photos in icloud 2 82
Safari Won't Go Full Screen 7 206
Steve Jobs once said that Blu-ray is "a bag of hurt". As Macs users well known, things haven’t settled down (at least not from Apple’s perspective). Several years after that comment, Mac OS X still doesn’t support Blu-ray playback, nor has any Mac s…
Are you looking to clear some space on your phone for the latest iOS 8 update? Did you switch to Spotify so you no longer need to keep music native on your phone? Run out of space for taking photos while in the middle of vacation? Sometimes the quic…
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question