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NERO Video Screen Issue

Posted on 2013-12-22
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Last Modified: 2013-12-22
I just installed NERO Platinum 2014 on my Windows 7 computer.  I've been using NERO Vision (now called NERO Video) for many years.  When I installed the new version, the screen in NERO Video was cut off (see image below/attached).  Nothing I could do with my monitor adjustment helped ... the screen is actually cut off (not just running past the edge of the screen).  No other programs on my computer have a problem.  Any ideas?

Thanks,

Phil
NERO Video Screen Shot (cut off)
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Question by:philsimmons
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6 Comments
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39735084
What happens if you maximize the window by clicking the middle button:
nero
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Author Comment

by:philsimmons
ID: 39735088
The image I sent with the question was maximized.  When I reduce the window size and move it around the bottom is still cut off.
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Author Comment

by:philsimmons
ID: 39735092
joewinograd,

Ooops.  I see why you asked the question.  The image I sent was actually NOT maximized, but when I maximize it the bottom is still cut off.  Sorry.
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LVL 56

Accepted Solution

by:
Joe Winograd, EE MVE 2015&2016 earned 1500 total points
ID: 39735104
What is your screen resolution? The horizontal looks fine in the screenshot, but maybe your vertical resolution doesn't meet the minimum requirements of the package. I don't have NERO Platinum 2014, so can't help you by experimentation on my end, which I'd be happy to do if I had it. Maybe I can steer you in the right direction with some general ideas, but let's hope experts who own the package jump in. Regards, Joe
0
 

Author Comment

by:philsimmons
ID: 39735159
Well, you solved the problem.  Mostly.  When I change my resolution from the widescreen 1600 x 900 to the standard format 1440 x 1050 the NERO screen shows correctly.  I don't know why this is so, since when I checked another computer with a widescreen 1600 x 900 resolution the same version of NERO Video works perfectly.  If you have other ideas, I would love to hear them, but in the meantime at least you've made it so I work with the program.

Thanks,

Phil
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LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39735177
Phil,
I wasn't surprised when you said that it worked at 1440x1050 (I've seen other programs that require a minimum of 1024 vertically to work properly), but was very surprised when you said that it worked fine on another 1600x900 computer. I can't make sense of that, unless there are some screen size options/settings in Nero 2014 that are set differently on the two computers. Regards, Joe
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