Solved

NERO Video Screen Issue

Posted on 2013-12-22
6
465 Views
Last Modified: 2013-12-22
I just installed NERO Platinum 2014 on my Windows 7 computer.  I've been using NERO Vision (now called NERO Video) for many years.  When I installed the new version, the screen in NERO Video was cut off (see image below/attached).  Nothing I could do with my monitor adjustment helped ... the screen is actually cut off (not just running past the edge of the screen).  No other programs on my computer have a problem.  Any ideas?

Thanks,

Phil
NERO Video Screen Shot (cut off)
0
Comment
Question by:philsimmons
  • 3
  • 3
6 Comments
 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
ID: 39735084
What happens if you maximize the window by clicking the middle button:
nero
0
 

Author Comment

by:philsimmons
ID: 39735088
The image I sent with the question was maximized.  When I reduce the window size and move it around the bottom is still cut off.
0
 

Author Comment

by:philsimmons
ID: 39735092
joewinograd,

Ooops.  I see why you asked the question.  The image I sent was actually NOT maximized, but when I maximize it the bottom is still cut off.  Sorry.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 51

Accepted Solution

by:
Joe Winograd, EE MVE earned 500 total points
ID: 39735104
What is your screen resolution? The horizontal looks fine in the screenshot, but maybe your vertical resolution doesn't meet the minimum requirements of the package. I don't have NERO Platinum 2014, so can't help you by experimentation on my end, which I'd be happy to do if I had it. Maybe I can steer you in the right direction with some general ideas, but let's hope experts who own the package jump in. Regards, Joe
0
 

Author Comment

by:philsimmons
ID: 39735159
Well, you solved the problem.  Mostly.  When I change my resolution from the widescreen 1600 x 900 to the standard format 1440 x 1050 the NERO screen shows correctly.  I don't know why this is so, since when I checked another computer with a widescreen 1600 x 900 resolution the same version of NERO Video works perfectly.  If you have other ideas, I would love to hear them, but in the meantime at least you've made it so I work with the program.

Thanks,

Phil
0
 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
ID: 39735177
Phil,
I wasn't surprised when you said that it worked at 1440x1050 (I've seen other programs that require a minimum of 1024 vertically to work properly), but was very surprised when you said that it worked fine on another 1600x900 computer. I can't make sense of that, unless there are some screen size options/settings in Nero 2014 that are set differently on the two computers. Regards, Joe
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

This article covers general Notes 8.5 troubleshooting information including recreating the Notes\Data folder.
I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now