troubleshooting Question

Intermec Scanner CK71

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Smartphone ProgrammingRemote Access
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I have a user that can login to an rdp session via a computer and print to a PM4I printer. He can also use the Intermec handheld scanner model CK71 to perform an RDP session using its tiny 2x2 screen. If he prints to the PM4I via the computer the labels come out in the appropriate format of 4x4. If he prints from the CK71 the prints come out in 3x4. I need to be able to print from the CK71 in the format of 4x4 as does the computer. I need to know how to change the print size coming from the Intermec handheld scanner coming out on the PM4I printer.
Tier 3 Senior Technical Support Engineer

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