Intermec Scanner CK71

I have a user that can login to an rdp session via a computer and print to a PM4I printer. He can also use the Intermec handheld scanner model CK71 to perform an RDP session using its tiny 2x2 screen. If he prints to the PM4I via the computer the labels come out in the appropriate format of 4x4. If he prints from the CK71 the prints come out in 3x4. I need to be able to print from the CK71 in the format of 4x4 as does the computer. I need to know how to change the print size coming from the Intermec handheld scanner coming out on the PM4I printer.
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hjgodeTier 3 Senior Technical Support EngineerCommented:
The print size is defined by the printing commands send to the printer.

If you have not written a custom application, the print size is defined by the application you are using to print.

As you are using a RDP session, the Intermec Windows Mobile device does not do anything for formatting the print, this is completely to the printing application. Windows Mobile does not support ANY print drivers, it has no printing support builtin as desktop windows.

As you are using a RDP session, are you using the same user, same application and the same printer driver and settings as when connecting from a desktop PC?
You should check that twice, as the Intermec does nothing but display the application and driver as it runs on the remote desktop machine.
TabDBAuthor Commented:
I am using the same user, same application, and same printer driver and settings. If I login as the user on the PC and check the printer in the RDP session the printer on the print server is set to 4x4 and prints fine. If I login to the handheld scanner using RDP to the server using the same user ID and info, he prints from the hand held and it comes out as 3x3. If the stupid handheld had a bigger screen I could probably find my way to the printers and change the size but I am limited to a 2x2 screen.
hjgodeTier 3 Senior Technical Support EngineerCommented:
I am confused by what you are meaning with 2x2 and 3x3.

The CK71 has a full VGA screen (480x640 pixel) and before you connect using RDP, you define in options to use 'fit to screen' or not. If the session screen is larger than the device screen, you will get scroll bars or a pan area to move the visible part of the remote screen. So one can move around on the small screen to see all what is presented by the larger remote screen.

Possibly you can make some screen shots and post here.
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TabDBAuthor Commented:
The issue is with printing not the screen resolution. When they print from the scanner the printer prints out a small print on labels the sixe of 3x3. They should be able to print on the labels 3x4 and it does work from a computer correctly but the scanner will not print the correct size. It does print the correct info just to small.
hjgodeTier 3 Senior Technical Support EngineerCommented:
The issue is with having different printer settings for whatever reason. As said multiple times, the scanner does not print, it is the host application that prints with the current printer settings.

Something like this logic:
User A connects from Terminal A to server 1 and gets printer settings AA
User B connects from Terminal A to server 1 and gets printer settings BA
User A connects from Terminal B to server 1 and gets printer settings AB

Are you able to call the printer settings from within the CK71 RDP session and look at the resolution and label settings of the printer? You may also watch that on the terminal server (if any) in Terminal Server Manager.

On a PC connecting to a terminal server you can access local printers from within the RDP session. That means the server redirects printing to the local printer (with locla settings).

On a Windows Mobile device the above is not possible and the client can only print to printers of the terminal server, normally using the default settings of the printer driver.
TabDBAuthor Commented:
I am not able to call the printer settings from within the CK71 session due to the small screen. I am lucky to see the login screen. These stupid devices have a 2"x2" screen. So from Terminal Server Manager I can see the users session and printers and make changes?  I did try starting a RDP session from a computer logging in as the same user on the CK71 and the only thing that comes up is the small 2x2 inch screen as seen on the CK71 device.
hjgodeTier 3 Senior Technical Support EngineerCommented:
Why do you complain about the screen size of a Windows Mobile device? That is normal and the CK71 has a larger screen than normal WM devices. The screen is 480x640 pixels.

Please check Options-Display in Remote Desktop Mobile and do not check "fit remote desktop to screen". You should then get a movable view of a 1024x768 default screen.
If I use the above setting, I get a large screen on the CK71 where I can move arround the visible VGA viewport. See also

When you get a small screen, when you connect with the same user used on CK71 from a PC and get a small screen, then you have to check the application (user setting?) or the Terminal Server setting for this user.

It would be very helpfull if you could post some screen shots.

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TabDBAuthor Commented:
Ended up working from the small screen to move around until I could get into printers and modified.
TabDBAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for TabDB's comment #a39763266

for the following reason:

hjgodeTier 3 Senior Technical Support EngineerCommented:
Why  will he close and accept his own answer?

From the beginning I recommended to check the printer settings from inside the session. The clue was to change the "Fit to screen" option so he can move around and get into printer settings. That was also a tipp by me!

I think I will be egliable to get some points for this scarry conversastion.
TabDBAuthor Commented:

You are correct. I should have reread your answer before closing.
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