?
Solved

Apple support email address

Posted on 2013-12-22
9
Medium Priority
?
1,990 Views
Last Modified: 2013-12-23
I want an email address of apple support. I don't want to talk to anyone, walk into a store I jet want to be able to send an email describing my problem and get a response.
0
Comment
Question by:xmouser
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
9 Comments
 
LVL 97

Assisted Solution

by:Experienced Member
Experienced Member earned 800 total points
ID: 39735202
I don't think there is one - I have looked myself.

You fill out a contact request with a phone number and they will call you back usually within about 5 minutes.

I have a paid support contract with them for 2 iPhones and I cannot email them. Yes, I would like to email them like I can email Microsoft and other vendors.

... Thinkpads_User
0
 

Author Comment

by:xmouser
ID: 39735205
Yeah,  it  seems so backwards for such a high tech company.

Thanks.
0
 
LVL 18

Accepted Solution

by:
Steven Harris earned 1200 total points
ID: 39735208
Their support services are actually quite comprehensive, even without email.  Have you tried first starting a support request online?

https://getsupport.apple.com/GetproductgroupList.action

support@apple.com used to work, but I am not sure if it is still valid.
0
Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

 

Author Comment

by:xmouser
ID: 39735211
I've reset a password but still can't access services.  Probably have to call.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 39735212
Probably have to call.     <-- That is what I have to do. I also use their stores but that is another matter.

.... Thinkpads_User
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 39735219
The reset email I got was from applied@id.apple.com. A support email I got from them came from do_not_reply@apple.com.

They do not want you emailing them. Backward yes. But that is the way it is.

.... Thinkpads_User
0
 

Author Comment

by:xmouser
ID: 39735221
I've reset twice I'm in a loop and can't get in.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 39735230
Have you got a different phone?  

Did you try the link above?  I got to the point where I could enter my serial number (working through the menus for troubleshooting). I quit at that point.

But sooner or later, I think you need a phone.

.... Thinkpads_User
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 39737178
@xmouser - Thank you and I was happy to assist.

... Thinkpads_User
0

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Thanks to luck and dedication (hitting refresh every 5 seconds when the pre-orders were going live at midnight on April 10th) I managed to actually receive an Apple Watch on release day, April 24th. Which means I’ve been using it daily for just ov…
Set up iPhone and iPad email signatures to always send in high-quality HTML with this step-by step guide.
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question