Solved

Apple support email address

Posted on 2013-12-22
9
1,536 Views
Last Modified: 2013-12-23
I want an email address of apple support. I don't want to talk to anyone, walk into a store I jet want to be able to send an email describing my problem and get a response.
0
Comment
Question by:xmouser
  • 5
  • 3
9 Comments
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 200 total points
Comment Utility
I don't think there is one - I have looked myself.

You fill out a contact request with a phone number and they will call you back usually within about 5 minutes.

I have a paid support contract with them for 2 iPhones and I cannot email them. Yes, I would like to email them like I can email Microsoft and other vendors.

... Thinkpads_User
0
 

Author Comment

by:xmouser
Comment Utility
Yeah,  it  seems so backwards for such a high tech company.

Thanks.
0
 
LVL 18

Accepted Solution

by:
Steven Harris earned 300 total points
Comment Utility
Their support services are actually quite comprehensive, even without email.  Have you tried first starting a support request online?

https://getsupport.apple.com/GetproductgroupList.action

support@apple.com used to work, but I am not sure if it is still valid.
0
 

Author Comment

by:xmouser
Comment Utility
I've reset a password but still can't access services.  Probably have to call.
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Probably have to call.     <-- That is what I have to do. I also use their stores but that is another matter.

.... Thinkpads_User
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
The reset email I got was from applied@id.apple.com. A support email I got from them came from do_not_reply@apple.com.

They do not want you emailing them. Backward yes. But that is the way it is.

.... Thinkpads_User
0
 

Author Comment

by:xmouser
Comment Utility
I've reset twice I'm in a loop and can't get in.
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Have you got a different phone?  

Did you try the link above?  I got to the point where I could enter my serial number (working through the menus for troubleshooting). I quit at that point.

But sooner or later, I think you need a phone.

.... Thinkpads_User
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
@xmouser - Thank you and I was happy to assist.

... Thinkpads_User
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

A common question or need, when setting-up a new Mac for someone would be to make all of the applications, installed, available from the dock. Many people often do not realize an application is installed unless it is in the dock. Creating a custo…
What's a UDID? If you're involved in developing, testing, or even reviewing an iOS application that's in beta, then at some point you may need to know the UDID for any iOS devices that you'll be testing on. What's the UDID? It stands for Unique Dev…
Users will learn how resize a batch of photos from a single command in Photoshop via Photoshop's Image Processor. Open up an Image you'd like to resize in Adobe Photoshop: Adjust the image size according to your preferences. Image > Adjustments > …
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now