Third Party Certificate Not Verified when connecting via EAP-PEAP

Posted on 2013-12-22
Last Modified: 2013-12-28
We have a AAA server based on Windows Server 2008, and got everything configured correctly, and went ahead and purchased an SSL Certificate from Godaddy so that our wireless customers wouldn't get any issues connecting.

Wireless Security is EAP-PEAP (WPA2-Enterprise), and the Controller is Cisco WLC.

The issue is after successfully installing the certificate to the server, the clients are getting this error message:

The server "XXXXX" presented a valid certificate issued by "Go Daddy Class 2 Certification Authority", but "Go Daddy Class 2 Certification Authority" is not configured as a valid trust anchor for this profile. Further, the server "XXXXX" is not configured as a valid NPS server to connect to for this profile.

The certificate works fine when connecting via HTTPS or Remote Desktop, but when connecting via wireless, it throws the above error, yet giving the clients the option to "Connect" or "Terminate", but that freaks some of them out.

Bear in mind that all devices (iPhones, iPads, Android Windows 7) have the "Not Verified" warning that pops, but each with its own details, so it's not only a Win7 issue.

Note that we've purchased a third party certificate to avoid getting any warning, but that's what we ended up with.

How can I solve this issue?
Question by:slinky9111
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Expert Comment

ID: 39735569
Did you configure NPS to use the new certificate for PEAP in profile ?


Author Comment

ID: 39735601

Ofcourse, or else how did the clients successfully connected after clicking connect.

And how did the certificate end up being read by the client when connected.

It's because it's been selected from NPS, and by the way, the AAA server is not MS NPS, but is Aradial, but again, the certificate is selected to be used with our clients.
LVL 46

Expert Comment

by:Craig Beck
ID: 39736460
I know there used to be issues with GoDaddy certificates if the complete certificate chain wasn't present on the client device.  IIRC the Intermediate CA certificate was missing.  This may be what you're experiencing.
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Author Comment

ID: 39736999
Ok, I've downloaded the Intermediate Certificate from Godaddy, and imported it into the server.

So are you telling me that the Intermediate Certificate is missing form the Server or from the Client?

If it's missing from the Server, then I must be placing it in the wrong location.

But if you're saying that it's missing from the Client machine, then I'm guessing that every Certificate is going to miss the intermediate certificate, because only the CA is present in the Client machine and not the Intermediate.

I'm no expert in Certificates, and this is my first purchased certificate to be used in AAA, so is there another provider that provides something different?

Correct me if I'm wrong, because I'm a bit confused here.
LVL 46

Expert Comment

by:Craig Beck
ID: 39737093
The intermediate certificate needs to be trusted by the client, therefore every client needs the Intermediate certificate.

This kind of explains the issue...

Author Comment

ID: 39742664
It says in the link you provided that it needs to trust the CA not the intermediate.

It also says that it's an issue with windows machines, but it's not, all devices has the same behaviour.

But what makes me think there's still a solution, (because you're almost saying there isn't), is that the clients connect to the same server, using the same certificate without any warnings, using other protocols, like when using HTTPS or Remote Desktop, yet has an issue with PEAP.
LVL 46

Accepted Solution

Craig Beck earned 500 total points
ID: 39742691
Yes there is a solution - install the intermediate certificate on the client.

The client will only trust the CA certificate if it also trusts the intermediate certificate.  As I said, this is a known issue with GoDaddy certificates.  The client needs to trust a chain of certificates or the chain is broken and identity verification will not work.
(This is for a different issuing CA, but the same problem)

Author Comment

ID: 39742843
Ok, so the issue is with Godaddy certificate generated from an intermediate certificate.

So, is there any provider that issues certificates from a CA directly?

That's because it's impossible to download the certificate to the client devices in our case.
LVL 46

Expert Comment

by:Craig Beck
ID: 39743258
There are plenty...

Digicert, Verisign, Thawte, Comodo, to name a few.

Author Comment

ID: 39744061
Thanks for the answers, appreciate the effort

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