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NetExtender Issue

I have a user that is running NetExtender and connecting via SSL VPN to the office. We have found that the client on the laptop will not stay connected. It connects then disconnects after a few minutes. I have uninstalled the version then went to an older version then moved to the latest version. No matter what version is loaded it will not stay connected. I have several other users including myself that connect using the same software and method and no one is having any issues except this one user. Not sure what to check next.
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TabDB
Asked:
TabDB
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1 Solution
 
MiftaulCommented:
Check the Firewall and Antivirus software in that particular laptop.

Are you using ver 7.0.196, thats the latest version.
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TabDBAuthor Commented:
Firewall was turned off and the antivirus was disabled and tested again without success. Yes I am running 7.0.196.
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MiftaulCommented:
You're sure that NetExtender Client works just fine with the same user account in another laptop!!
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carlmdCommented:
One of Sonicvwall's fixes for this is to delete the NetExtender client. and then reinstall.
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Blue Street TechLast KnightsCommented:
Hi TabDB,

What is the OS version of the laptop? Are they a domain user?

Make sure User/Group/Global Policies is not set to a ‘deny’ policy for the NetExtender IP range for this user.

Make sure you have not hit your limit on SSL-VPN licensing.

Make sure you have enough IPs in the NetExtender IP range.

Let me know how it goes!
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getzjdCommented:
I assume you have tested this particular laptop and user when connecting from somewhere other than his/her normal place experiencing issues, correct?  This would rule out an ISP related issue on his/her end.     If not, give it a shot.
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TabDBAuthor Commented:
So I have a second laptop now with the same issue. I did remote in on this laptop while at the users home and check. When the NetExtender tries to connect an error message comes up.
Error 720 and something about RAS. He is running Windows 7. I have tested my laptop from home and I am still working correctly using Windows 7.
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getzjdCommented:
Can you provide the complete error?  

Do you also have the global VPN client installed?

What version of firmware is on the sonicwall?
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carlmdCommented:
The following describes the error, it's cause, and how to get around it.


https://www.fuzeqna.com/sonicwallkb/ext/kbdetail.aspx?kbid=5305
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TabDBAuthor Commented:
Carlmd,

Did perform the info in the link you sent and still have same issue. I am attaching the logs from NetExtender for review.
Capture1.PNG
Capture2.PNG
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TabDBAuthor Commented:
It appears that the IT folks before my tenure had setup the SonicWall with a user ID for LDAP authentication. They used a user ID that was not recognized by our new IT department so they proceeded to disable and move the account to the disabled users group a couple of weeks back. By doing so the account which was under the Users/Settings area on the Sonicwall and was being used as I mentioned by LDAP. Since the user was moved it caused the LDAP to stop working and of course caused my issue. After speaking with Sonicwall this morning they pointed out that LDAP was not working and so after I investigated more realized what had taken place. The other point that was noticed is that the WAN was disabled for the SSLVPN connections. The LAN and the DMZ was still enabled which explains why my laptop worked and others did not. I was accessing via the DMZ and all others access via the WAN. Problem solved.
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Blue Street TechLast KnightsCommented:
Good to hear you got it resolved!
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TabDBAuthor Commented:
Issue has been resolved.
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