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TabDB asked on

NetExtender Issue

I have a user that is running NetExtender and connecting via SSL VPN to the office. We have found that the client on the laptop will not stay connected. It connects then disconnects after a few minutes. I have uninstalled the version then went to an older version then moved to the latest version. No matter what version is loaded it will not stay connected. I have several other users including myself that connect using the same software and method and no one is having any issues except this one user. Not sure what to check next.
VPNHardware FirewallsSSL / HTTPS

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TabDB

8/22/2022 - Mon
Miftaul H

Check the Firewall and Antivirus software in that particular laptop.

Are you using ver 7.0.196, thats the latest version.
ASKER
TabDB

Firewall was turned off and the antivirus was disabled and tested again without success. Yes I am running 7.0.196.
Miftaul H

You're sure that NetExtender Client works just fine with the same user account in another laptop!!
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William Peck
Carl Dula

One of Sonicvwall's fixes for this is to delete the NetExtender client. and then reinstall.
Blue Street Tech

Hi TabDB,

What is the OS version of the laptop? Are they a domain user?

Make sure User/Group/Global Policies is not set to a ‘deny’ policy for the NetExtender IP range for this user.

Make sure you have not hit your limit on SSL-VPN licensing.

Make sure you have enough IPs in the NetExtender IP range.

Let me know how it goes!
getzjd

I assume you have tested this particular laptop and user when connecting from somewhere other than his/her normal place experiencing issues, correct?  This would rule out an ISP related issue on his/her end.     If not, give it a shot.
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ASKER
TabDB

So I have a second laptop now with the same issue. I did remote in on this laptop while at the users home and check. When the NetExtender tries to connect an error message comes up.
Error 720 and something about RAS. He is running Windows 7. I have tested my laptop from home and I am still working correctly using Windows 7.
getzjd

Can you provide the complete error?  

Do you also have the global VPN client installed?

What version of firmware is on the sonicwall?
Carl Dula

The following describes the error, it's cause, and how to get around it.


https://www.fuzeqna.com/sonicwallkb/ext/kbdetail.aspx?kbid=5305
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ASKER
TabDB

Carlmd,

Did perform the info in the link you sent and still have same issue. I am attaching the logs from NetExtender for review.
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Carl Dula

ASKER CERTIFIED SOLUTION
TabDB

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Blue Street Tech

Good to hear you got it resolved!
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ASKER
TabDB

Issue has been resolved.