Solved

restore mailbox to a PST

Posted on 2013-12-23
6
489 Views
Last Modified: 2013-12-23
Hi nightmare day.

Ive done mnay mailbox restores before Symantec 2012 backupexec. Today I ran one from tape as per usual. I noticed that it was "immediately" pulling back in transaction log files into the log file folder. I thought this was odd - normally it stages the database 1st to local attached disk on the backup server. - Worried about this - I logged on as one of the users whos mailbox was on the offending exchange 2007 sp2 server. (horror - could not open outlook) - I then noticed that the DBs - all except public folder DBs were unmounted. (the option to dismount on restore- IS DEFINITELY NOT TICKED) - ive done these restores many times - something odd happened. - I cancelled the restore, rebooted the exchange server. The DBs failed to mount. eseutil /mh said shutdown clean - error was hr=0×80004005 failed to mount  I ended up moving all of the transaction logs - eventually the DBs mounted - No data lost . I called Symantec. We went through the process of duplicating from the tape to disk to avoid the staging altogether, however i received no explanation as to what happened. Only it would be easier to troubleshoot if restored from disk without staging. - doing this now.


Now can anyone shed light on why it didn't stage - immediate logs loaded in?
Now when i try restore again from DISK - I'm considering restoring to PST. - just need clarification. - This is a mailbox and AD account that IS deleted in 2012. one of the requirements (NO 1) for restore to PST is "mailbox must exist" - what does this mean? im restoring a mailbox that does "not" exist. - thinking of following this

http://www.symantec.com/business/support/index?page=content&id=TECH191622


Also if I do the restore from a disk duplicate of the tape - The logs will not corrupt again? - this is advice from Symantec ( I think - I could not really understand his English very well) - any help appreciated. The last think I want is to corrupt/dismount the DBS again.

thanks
0
Comment
Question by:philb19
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 39735931
Rather than doing a restore to the actual mailbox why not create a "Recovery Storage Group" and then restore the data to the recovery database. Then from there you can export the mailbox items to a PST or another mailbox without affect what is currently in production.

Recovery Storage Group Restore - http://technet.microsoft.com/en-us/library/aa997694(v=exchg.80).aspx

Will.
0
 

Author Comment

by:philb19
ID: 39735939
Thanks - I had no knowledge of this. However do I have to do this to export to a PST. Can I not restore to PST without the RSG?
0
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 39736045
Its been awhile since i have used backup exec but I do believe that you can restore to pst. Here is a good article i found to accomplish this.

Backup Exec Restore to PST - http://www.symantec.com/business/support/index?page=content&id=TECH191622

Will.
0
How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

 

Author Comment

by:philb19
ID: 39736059
thanks i have that article - im just confused about requirement 1 - as im recovering an AD account and mailbox thats deleted - can you explain the below requirement  please?

Requirements:

    The specified mailbox or public folder store must exist.
0
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 39736157
Based on that comment above i believe you need to Recover the Mailbox store first then you can use Backup Exec to pull the PST from the their. Seems kind of counter intuitive but that it how i read it.

The below links clearly explain the recovery options you have...

info - http://www.symantec.com/business/support/index?page=content&id=HOWTO74371

Restoring Exchange Data - http://www.symantec.com/business/support/index?page=content&id=HOWTO73798#v53933876

Will.
0
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 500 total points
ID: 39737373
Its a poorly written sentence. It just needs a Mailbox Database to exist that the user used to be located in. For some reason it must talk to it to do the PST restore. Don't know why it needs this.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question