Simon Cripps
asked on
Client was not authenticated
Hi, I have just transferred a clients domain and website to my hosting server, however have opted to keep the existing email settings on their exchange server.
After about a Week the domains have finally transferred and so I am testing the email to this client. However I am getting an error
site2.exch500.serverdata.n et gave this error:
Client was not authenticated
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept email from certain senders, or another restriction may be preventing delivery.
the DNS settings are now
Domain name : breitensteins.com
IP Address (A-Record) : 212.227.55.224
Name server 1: ns-uk.1and1-dns.co.uk
Name server 2: ns-uk.1and1-dns.com
Name server 3: ns-uk.1and1-dns.org
Name server 4: ns-uk.1and1-dns.biz
Mail server 1: site2.exch500.serverdata.n et, 10
Any suggestions
After about a Week the domains have finally transferred and so I am testing the email to this client. However I am getting an error
site2.exch500.serverdata.n
Client was not authenticated
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept email from certain senders, or another restriction may be preventing delivery.
the DNS settings are now
Domain name : breitensteins.com
IP Address (A-Record) : 212.227.55.224
Name server 1: ns-uk.1and1-dns.co.uk
Name server 2: ns-uk.1and1-dns.com
Name server 3: ns-uk.1and1-dns.org
Name server 4: ns-uk.1and1-dns.biz
Mail server 1: site2.exch500.serverdata.n
Any suggestions
ASKER
Thanks for that.
I thought that is where I set
Mail server 1: site2.exch500.serverdata.n et, 10
to let the hosting platform know it is not looking after the mail
Testing the external setting, I do not have the email login details to perform these test, so will look to get them.
Cheers
I thought that is where I set
Mail server 1: site2.exch500.serverdata.n
to let the hosting platform know it is not looking after the mail
Testing the external setting, I do not have the email login details to perform these test, so will look to get them.
Cheers
You don't need any email login details to test from an external server.
Simply entering a known good address is fine, as the test sites go through everything up to the point of sending an email.
With the hosting platforms, setting the mail server (MX records) may not be enough. They don't always look at the DNS records, instead using internal references.
You need to check the email server platform to ensure the domain isn't listed.
Simon.
Simply entering a known good address is fine, as the test sites go through everything up to the point of sending an email.
With the hosting platforms, setting the mail server (MX records) may not be enough. They don't always look at the DNS records, instead using internal references.
You need to check the email server platform to ensure the domain isn't listed.
Simon.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
just a typo
Have you used any external testing tools? Microsoft have one at http://exrca.com/, there is also mxtoolbox.
Simon.