Solved

Client was not authenticated

Posted on 2013-12-23
5
374 Views
Last Modified: 2013-12-28
Hi, I have just transferred a clients domain and website to my hosting server, however have opted to keep the existing email settings on their exchange server.
After about a Week the domains have finally transferred and so I am testing the email to this client. However I am getting an error

site2.exch500.serverdata.net gave this error:
Client was not authenticated

Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept email from certain senders, or another restriction may be preventing delivery.

the DNS settings are now
Domain name :      breitensteins.com
IP Address (A-Record) :      212.227.55.224
Name server 1:      ns-uk.1and1-dns.co.uk
Name server 2:      ns-uk.1and1-dns.com
Name server 3:      ns-uk.1and1-dns.org
Name server 4:      ns-uk.1and1-dns.biz
Mail server 1:      site2.exch500.serverdata.net, 10

Any suggestions
0
Comment
Question by:Simon Cripps
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39735711
Most hosting platforms presume that they are responsible for everything - including email. Therefore if your server is setup in the same way then it may not be trying to connect to a remote server at all.

Have you used any external testing tools? Microsoft have one at http://exrca.com/, there is also mxtoolbox.

Simon.
0
 

Author Comment

by:Simon Cripps
ID: 39735773
Thanks for that.
I thought that is where I set
Mail server 1:      site2.exch500.serverdata.net, 10
to let the hosting platform know it is not looking after the mail

Testing the external setting, I do not have the email login details to perform these test, so will look to get them.
Cheers
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39735816
You don't need any email login details to test from an external server.
Simply entering a known good address is fine, as the test sites go through everything up to the point of sending an email.

With the hosting platforms, setting the mail server (MX records) may not be enough. They don't always look at the DNS records, instead using internal references.

You need to check the email server platform to ensure the domain isn't listed.

Simon.
0
 

Accepted Solution

by:
Simon Cripps earned 0 total points
ID: 39737510
Issue was typo with email server. apologies for wasting time
0
 

Author Closing Comment

by:Simon Cripps
ID: 39743333
just a typo
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question