Solved

Client was not authenticated

Posted on 2013-12-23
5
371 Views
Last Modified: 2013-12-28
Hi, I have just transferred a clients domain and website to my hosting server, however have opted to keep the existing email settings on their exchange server.
After about a Week the domains have finally transferred and so I am testing the email to this client. However I am getting an error

site2.exch500.serverdata.net gave this error:
Client was not authenticated

Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept email from certain senders, or another restriction may be preventing delivery.

the DNS settings are now
Domain name :      breitensteins.com
IP Address (A-Record) :      212.227.55.224
Name server 1:      ns-uk.1and1-dns.co.uk
Name server 2:      ns-uk.1and1-dns.com
Name server 3:      ns-uk.1and1-dns.org
Name server 4:      ns-uk.1and1-dns.biz
Mail server 1:      site2.exch500.serverdata.net, 10

Any suggestions
0
Comment
Question by:Simon Cripps
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39735711
Most hosting platforms presume that they are responsible for everything - including email. Therefore if your server is setup in the same way then it may not be trying to connect to a remote server at all.

Have you used any external testing tools? Microsoft have one at http://exrca.com/, there is also mxtoolbox.

Simon.
0
 

Author Comment

by:Simon Cripps
ID: 39735773
Thanks for that.
I thought that is where I set
Mail server 1:      site2.exch500.serverdata.net, 10
to let the hosting platform know it is not looking after the mail

Testing the external setting, I do not have the email login details to perform these test, so will look to get them.
Cheers
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39735816
You don't need any email login details to test from an external server.
Simply entering a known good address is fine, as the test sites go through everything up to the point of sending an email.

With the hosting platforms, setting the mail server (MX records) may not be enough. They don't always look at the DNS records, instead using internal references.

You need to check the email server platform to ensure the domain isn't listed.

Simon.
0
 

Accepted Solution

by:
Simon Cripps earned 0 total points
ID: 39737510
Issue was typo with email server. apologies for wasting time
0
 

Author Closing Comment

by:Simon Cripps
ID: 39743333
just a typo
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
how to add IIS SMTP to handle application/Scanner relays into office 365.

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question