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Win 7 notebook no longer getting IP from DHCP

Posted on 2013-12-23
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Last Modified: 2013-12-31
On my Win 7 notebook it is no longer getting the IP from DHCP. I first notice this on the WiFi adaptor and then tried the wired adaptor and the same.

When I do a ipconfig/all neither adapter is showing up. It did install some windows updates and since it has not worked.

I did a system restore to before the updates and it sill does not work.

I did the following and reboot and it did not solve the problem either.  

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults: netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults: netsh int ipv6 reset reset.log

What else should I try?
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Question by:Gerhardpet
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15 Comments
 
LVL 15

Expert Comment

by:WalkaboutTigger
ID: 39736744
Did you open control panel / show small icons / network and sharing center / change adapter settings
and verify the adapters appear?  If they are there, are they enabled?

If they're not there, did you look in Device Manager to see if they're listed there?

Did you check the BIOS to ensure they are enabled in the BIOS?
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LVL 11

Expert Comment

by:BillBondo
ID: 39736765
Can you try giving a static IP?
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Accepted Solution

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Gerhardpet earned 0 total points
ID: 39736798
Yes adapters for wireless and wired are enabled and show up. That is not the issue

Just tried with assigning static IP to LAN and it does not work either.

When I try to ping I get PING: transmit failed. General failure
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LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 39736883
Run a system restore to a date before the last lot of updates were applied.
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Expert Comment

by:kostbad
ID: 39736961
Have you tried reinstalling your network adapter drivers?
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LVL 1

Author Comment

by:Gerhardpet
ID: 39737039
Just did a restore to 1 week ago where I know forsure that my notebook worked (the problem started yesterday)

Still not working and yes I have already uninstall and reinstall the WiFi driver.
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LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 39737159
Boot it into an F8 menu and run a repair
0
 
LVL 1

Author Comment

by:Gerhardpet
ID: 39737275
F8 boot and repair did not solve the problem either. Tried another restore further back to 2 weeks ago and nada. Still the same
0
 
LVL 1

Author Comment

by:Gerhardpet
ID: 39737286
When connecting to the wireless it even prompts we for the paraphrase but when it comes to getting the IP from the DHCP it does not get to assigning it self one
0
 
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 39737511
Have you also restarted the router?
0
 
LVL 1

Author Comment

by:Gerhardpet
ID: 39738207
Yes but that can't be the problem because I have a phone, desktop, wife's notebook (the same as mine) and all are working fine.
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LVL 9

Expert Comment

by:Mike Roe
ID: 39738236
Scan computer for malware.

I have seen this happen may times.  Use 2 or 3 differnet programs to do this.
0
 
LVL 1

Author Comment

by:Gerhardpet
ID: 39738267
I can try but makes no sense because it started after installing windows updates and I have already restored to 2 weeks ago.
0
 
LVL 1

Expert Comment

by:Dragon911
ID: 39741055
Have you tried to roll back the drivers? Any other software recently installed?

Rollback the drivers and try resetting winsock and IP again.
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LVL 1

Author Closing Comment

by:Gerhardpet
ID: 39747891
The only thing that was install are windows updates. I gave up and have just finished restoring windows. Now it works.
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