troubleshooting Question

BSOD -- analylzing dmp file

Avatar of ddantes
ddantesFlag for United States of America asked on
Windows 7
34 Comments2 Solutions463 ViewsLast Modified:
Running Windows 7 Professional SP-1, I've had 4-5 instances of BSOD over the past month. Some of them are PFN_LIST_CORRUPT and some are IRQL_NOT_LESS_OR_EQUAL.  I have WER-sysdata and minidump files associated with the crashes.  

I've tested my hard disks, and one of them needed to be replaced, but the BSOD have continued.  I ran memtest86, which did not report any problems.  Driver verifier found a driver issue, but I've used that driver for years without incident.  Updating to the most recent version of the driver didn't prevent BSOD from happening.

I'm trying to use Windows Debugging Tools to analyze the .dmp files associated with these events, but I have no experience with this.  The console window says "Loading User Symbols", and nothing further appears there.  The "Symbols" folder has some contents, but I don't know its significance.  Guidance would be appreciated.
Join our community to see this answer!
Unlock 2 Answers and 34 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 34 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros