troubleshooting Question

Citrix universal printing issue after installing Rollup Pack 3 for XenApp 6.5

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Howzatt asked on
CitrixWindows Server 2008
5 Comments1 Solution2449 ViewsLast Modified:
I installed Rollup Pack 3 on our XenApp 6.5 hosts last night and it seems to have broken Citrix universal printing (was working previously).

The printers all seem to deploy correctly still, but now when users try to print, the pages come out blank. If you do a print preview, you can also see an empty page.

All I can assume is that there is a mismatch regarding the paper size (eg like how A4 & letter are similar size, but not exactly the same). I am trying to print in A4. I assume Citrix Universal drivers are trying to print in Letter possibly?

I noticed there was also an update for Citrix universal print server & client. I testing installing these, but same issue still occurs.

Merry Christmas!!
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