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Citrix universal printing issue after installing Rollup Pack 3 for XenApp 6.5

Posted on 2013-12-23
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Last Modified: 2014-02-23
I installed Rollup Pack 3 on our XenApp 6.5 hosts last night and it seems to have broken Citrix universal printing (was working previously).

The printers all seem to deploy correctly still, but now when users try to print, the pages come out blank. If you do a print preview, you can also see an empty page.

All I can assume is that there is a mismatch regarding the paper size (eg like how A4 & letter are similar size, but not exactly the same). I am trying to print in A4. I assume Citrix Universal drivers are trying to print in Letter possibly?

I noticed there was also an update for Citrix universal print server & client. I testing installing these, but same issue still occurs.

Merry Christmas!!
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Question by:Howzatt
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5 Comments
 
LVL 22

Expert Comment

by:Rick Hobbs
ID: 39738541
When printing from a client printer through a XenApp session, the page size option defaults to "Letter." Additionally, the printing preferences might not be retained on a XenApp 6.5 session by publishing the "Printers" folder as described in Knowledge Center article CTX884335.

[From XA650W2K8R2X64R03][#LA4474]

from:

http://support.citrix.com/article/CTX138537?print
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LVL 22

Expert Comment

by:Rick Hobbs
ID: 39738543
Also
1. what UPS client are you using?
2. have you tried uninstalling Rollup 3?
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LVL 19

Accepted Solution

by:
basraj earned 500 total points
ID: 39742860
Try changing the print processor setting on local printer to EMF 1.008 (print properties i believe). If that doesn't work, try adding the printer details to registry as shown in the link and it should fix:

http://support.citrix.com/article/ctx115553
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Author Comment

by:Howzatt
ID: 39751068
RickHobbs - Rolling back to RP2 seems to have resolved the issue for now, however would like to find the resolution and take the advantage of using RP3.

We are running UP client 1.0.1.0.

Regarding your first post re publishing the printers folder, we aren't publishing it. We are publishing the print share unc path via Citrix group Policy. so I assume that info does not apply to us?

Basraj - I will look into that if I am unable to find a resolution from the Citrix side. As we have a few hundred print devices, that is going to be a very long task as you can imagine. Also that document pre-dates the release of RP3.

Thank you both for your answers
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Author Closing Comment

by:Howzatt
ID: 39881625
I ended up signing up for Citrix premier support (not just for this issue), and we were able to resolve the issue by changing the print processor on the Citrix UP GP's from EMF to XPS. So I would assume what Basraj is saying is also correct about changing the processor on the client devices. Something in RP3 has created this mismatch.
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