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Offline Files locking up computer

Posted on 2013-12-24
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Last Modified: 2014-01-16
I have one user that has a big problem with files set to Always Available Offline. When this user takes his computer home and tries to use any file in the folder that is available offline, the computer seemingly tries to open the file from the server, even though he is in a different network. When he goes into the File Open dialog and then clicks Documents, the application will show Not Responding. After about 5 minutes it will display the folder. Same happens when he closes it. If I take the same computer to a different offline network, it works fine. He only has this problem on his network at home.
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Question by:DuganproIT
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6 Comments
 
LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39738208
Check whether they have configured same range IP Settings for home network.

What will happen after rebooting the system (Still face same issue or it will work).

How about if you logged in as admin.

Try updating Windows.
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Author Comment

by:DuganproIT
ID: 39738229
I checked the IP range, different at home then at work. Booted the system fresh when we got to his house, rebooted several times while there. It seems to me that there is a DNS problem. I reviewed the logs on the router while we were there and it kept trying to find xxx01.home (xxx being our server name). I flushed the DNS using ipconfig /flushdns, same entry in router log.

I am logged in as an Administrator, Windows is up to date. Win 7, 64 bit...

Just a side note, or to make it more confusing. I took his system to my house, connected the laptop to my wireless, and I'm able to open files. It seems to me that when his laptop is at his house, the laptop thinks the servers are on the same network...
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LVL 11

Accepted Solution

by:
Manjunath Sullad earned 1155 total points
ID: 39738295
Try to collect tracert logs and check with ISP's.

If possible collect netstat logs also and give it ti ISp for analysis.

For testing purpose,
You can connect your laptop and try to access offline folder  from same network.
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Author Comment

by:DuganproIT
ID: 39738300
Ok. Thank you for your reply. I am going to send the user with a network cable. After doing more testing I believe he may be having problems with his wifi card... which doesn't explain why it works at my house... but I'm having other issues. If that doesn't resolve it, I do the tracert and speak with his ISP.
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Author Comment

by:DuganproIT
ID: 39742231
Did the testing with the network cable, it is not his network card. He has the problem connecting wired or wireless... So, Manjunath Sullad, you said collect Netstat logs. What am I looking for there? The isp is Century Link. Don't think they are going to be very helpful with this...

Any other ideas?
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Author Closing Comment

by:DuganproIT
ID: 39786811
There was guidance given, but no real solution... Still having the problem...
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