?
Solved

Hosted Exchange Account has 2 Junk Email Folders, "Junk" and "Junk E-mail"

Posted on 2013-12-24
6
Medium Priority
?
4,052 Views
Last Modified: 2014-01-02
I have an Exchange 2010 email account with 3 mailboxes hosted by Network Solutions. Outlook 2010 is installed on the clients. Outlook shows two folders ("Junk" and "Junk E-mail) for junk email. Some good email is getting sent to the "Junk" folder. I already disabled the Outlook spam filter (it was sending spam to the "Junk E-mail" folder). In addition, the hosted exchange account includes MessageLabs (Symantec) off-site spam filtering which sends an email notifying the user whenever spam email is detected, but doesn't move spam to any folder. I don't have any rules set up.

My main question is this:
What program is identifying good emails as spam, and sending it to the "Junk" folder.

Merry Christmas
Craig
0
Comment
Question by:CraigMan
6 Comments
 
LVL 12

Expert Comment

by:Gregory Miller
ID: 39738784
Very good possibility the "Junk" folder is from another Outlook add-in or external application that scans your email like AV, etc. The "Junk Email" folder would be the Exchange default naming.
0
 
LVL 7

Expert Comment

by:dsnegi_25dec
ID: 39739021
Do you have any firewall rule may be that is causing the issue like for me I am using FOPE where I have seen lots of times emails are going into spam folder after allowing the domain into safe list emails are going into Inbox .

Can you open the original email from junk folder only go for the message tracking hope you will get the answer from there, Why the emails are going into a spam folder

Did you get the chance to look antivirus rules and policies.
0
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 39739621
start Outlook by using the switch /resetfoldernames.
0
What Security Threats Are We Predicting for 2018?

Cryptocurrency, IoT botnets, MFA, and more! Hackers are already planning their next big attacks for 2018. Learn what you might face, and how to defend against it with our 2018 security predictions.

 
LVL 12

Expert Comment

by:Gregory Miller
ID: 39739625
/ResetFolderNames will not do anything unless in some way the original folder got renamed. This is typically used when moving a Outlook client between languages. Example if wanting a Spanish language install to now be English, this switch will set the default folder names to the current referenced language configured.
0
 

Author Comment

by:CraigMan
ID: 39742016
I don't have any firewall rules that would affect junk email. My antivirus program does not have any anti-spam tools. I disabled the default Microsoft spam filter, even though it puts spam into a different folder (Junk Email). Many good emails from long time vendors continue to go to the "Junk" folder. Message tracking does not point to the cause. I attached the msg header of an affected email. header.txt
0
 
LVL 12

Accepted Solution

by:
Gregory Miller earned 2000 total points
ID: 39743499
X-MS-Exchange-Organization-AVStamp-Mailbox: SMEXkv@];834900;0;This mail has
 been scanned by Trend Micro ScanMail for Microsoft Exchange;

Your mail server is using Trend Micro to scan email and is probably why this is happening.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
I came across an unsolved Outlook issue and here is my solution.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question