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Time Warner Cable TiVo Roamio Setup

Posted on 2013-12-25
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Last Modified: 2014-01-07
Time Warner Cable had recognized their M-Card in my TiVo Roamio however, the Motorola Decoder used to detect switch digital video channels isn't functioning. I had several calls with customer service with no resolution.  The orange light continues to blink on TV tuner. Read on forums and have spent countless hours troubleshooting.
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Question by:turbojournal
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LVL 44

Expert Comment

by:Darr247
ID: 39740229
Did you follow the setup guide at http://support.tivo.com/app/answers/detail/a_id/2568 ?

There's also a troubleshooting guide if you start back at
http://support.tivo.com/app/answers/detail/a_id/2566/
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Author Comment

by:turbojournal
ID: 39756962
Contacting Time Warner Cable and asking them to reset/re-send the tuner signal from their side resolves the communication issue and the light notification.
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Author Comment

by:turbojournal
ID: 39757025
I've requested that this question be closed as follows:

Accepted answer: 0 points for turbojournal's comment #a39756962

for the following reason:

This 100% solved the issue.
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LVL 44

Accepted Solution

by:
Darr247 earned 500 total points
ID: 39757026
In italics in the middle of the first page to which I linked (in http:#a39740229) it says,
If you encounter any difficulties, your cable provider is the best resource to contact, because the CableCARD is their equipment.

The 2nd and 3rd sentences of the troubleshooting guide at my 2nd link say,
Your cable company provides the CableCARD and is responsible for its support. Specially trained support agents are often available to help you install and troubleshoot your CableCARD, so the first step is to contact your cable provider.
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Author Comment

by:turbojournal
ID: 39764417
Many manufacturers have support links that ask customers to contact them for tech support and it's not helpful whatsoever to post these links in this forum as this is the place to get direct answers, not manuals and 1-800 numbers as that is exactly what Google is for in addition to the fact that manuals and many tech support lines related to product issues go on for hours on end and do not end with a positive resolution.
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