Solved

Time Warner Cable TiVo Roamio Setup

Posted on 2013-12-25
6
630 Views
Last Modified: 2014-01-07
Time Warner Cable had recognized their M-Card in my TiVo Roamio however, the Motorola Decoder used to detect switch digital video channels isn't functioning. I had several calls with customer service with no resolution.  The orange light continues to blink on TV tuner. Read on forums and have spent countless hours troubleshooting.
0
Comment
Question by:turbojournal
  • 3
  • 2
6 Comments
 
LVL 44

Expert Comment

by:Darr247
ID: 39740229
Did you follow the setup guide at http://support.tivo.com/app/answers/detail/a_id/2568 ?

There's also a troubleshooting guide if you start back at
http://support.tivo.com/app/answers/detail/a_id/2566/
0
 

Author Comment

by:turbojournal
ID: 39756962
Contacting Time Warner Cable and asking them to reset/re-send the tuner signal from their side resolves the communication issue and the light notification.
0
 

Author Comment

by:turbojournal
ID: 39757025
I've requested that this question be closed as follows:

Accepted answer: 0 points for turbojournal's comment #a39756962

for the following reason:

This 100% solved the issue.
0
 
LVL 44

Accepted Solution

by:
Darr247 earned 500 total points
ID: 39757026
In italics in the middle of the first page to which I linked (in http:#a39740229) it says,
If you encounter any difficulties, your cable provider is the best resource to contact, because the CableCARD is their equipment.

The 2nd and 3rd sentences of the troubleshooting guide at my 2nd link say,
Your cable company provides the CableCARD and is responsible for its support. Specially trained support agents are often available to help you install and troubleshoot your CableCARD, so the first step is to contact your cable provider.
0
 

Author Comment

by:turbojournal
ID: 39764417
Many manufacturers have support links that ask customers to contact them for tech support and it's not helpful whatsoever to post these links in this forum as this is the place to get direct answers, not manuals and 1-800 numbers as that is exactly what Google is for in addition to the fact that manuals and many tech support lines related to product issues go on for hours on end and do not end with a positive resolution.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As more and more media become available over broadband Internet, a common question is:  How can I watch these movies and TV episodes (eps), anime, YouTube subscriptions, etc... on my big-screen TV?   Why limit your viewing experience to the small…
I have recently added a computer to my entertainment center. I got the idea of doing so when I got a new HDTV back in March and saw that it had a VGA port on the back. Here is a story of what I did to make it work properly to get the most enjoyment …
This video teaches viewers how to process images for a time-lapse video. Programs required: Adobe Lightroom, Adobe After Effects, Video Editing Program. In Adobe Lightroom: Import sequence image files into Adobe Lightroom: Develop settings of an I…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question