Printer/Copier/Scanner can't connect to XP using SMB

Posted on 2013-12-26
Medium Priority
Last Modified: 2013-12-26
We have a copier that scans directly to user pc's using SMB. I am getting an error when scanning to one pc. This is an XP box that can 'see' everything else on the lan. I can print to this copier. I have looked for a way to test and or configure SMB but I haven't found anything. Your help is appreciated.
Question by:jbcbussoft
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LVL 21

Accepted Solution

CompProbSolv earned 2000 total points
ID: 39740353
This is likely a rights issue or a firewall issue.

Can other computers access the shared folder on the XP box?  If not, this is likely another symptom of the same issue and may be easier to troubleshoot.

Make sure that sharing is done correctly (both Permissions and Security) and temporarily shut off whatever firewall you have to see if that is the issue.

Author Comment

ID: 39740362
The firewall has been disabled without success. I will check the permissions.
LVL 21

Expert Comment

ID: 39740369
It doesn't address your question directly, but I suggest considering a different approach.

When configuring network scanners, I usually have them scan to only one computer and then share that folder for others to access.  For example, Computer A would have a folder c:\scan within which are folders for each of the users.  The scanner is configured such that when you press the "Fred" button it scans to c:\scan\fred on computer A.  Fred's computer has a mapped drive letter to that folder or a shortcut on the desktop to it.

With this approach, you only need deal with sharing issues on one computer.  It makes backups of the scans easier (if you want to back up the scans) as they are all in one place.  Depending on how you set up the sharing security, you can allow different users to access scans made by other users.  Lastly, it requires only one computer (computer A) to be on for scans to work correctly.
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Author Comment

ID: 39740403
Well this has been setup for some time. There are 20+ users that are setup and working. This particular user was working but a system reload fixed that. I don't find any problems but it fails to scan to it.
LVL 21

Expert Comment

ID: 39740471
Can you access (read and write) the shared scan folder on this computer from other computers?

Author Comment

ID: 39740492
I will let you know

Author Closing Comment

ID: 39740776
It was a permissions issue. Thanks for the help.

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