Solved

Primo PDF error Message

Posted on 2013-12-26
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Last Modified: 2015-09-15
Whenever trying to print anything to Primo PDF an error message displays

error message capture
I have tried uninstalling and reinstalling Primo, system restore, and other PDF convertors with no luck.  Once this error message is recieved an error message similar to this one displays when attempting to use a different convertor such as cute PDF, bullzip, etc.
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Question by:joshparker
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LVL 18

Expert Comment

by:awawada
ID: 39740639
Is your Ghostscript up-to-date?
http://www.ghostscript.com/download/gsdnld.html
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Author Comment

by:joshparker
ID: 39740655
It is.  The same user managed to get this error on his previous laptop which was a Windows XP machine and now he has it on his new Windows 7 laptop.  The only commonality is the user who has no idea what he may have done.
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LVL 18

Expert Comment

by:awawada
ID: 39740659
Which version of Ghostscript do you have now?
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Author Comment

by:joshparker
ID: 39740690
I just attempted the latest verion 9.10 from the link you posted.
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LVL 18

Expert Comment

by:awawada
ID: 39740712
ok please do this steps:
1) uninstall Primo PDF, PDF, bullzip, etc
2) uninstall Ghostscript
3) Check if you still see some PDF Printers. If yes delete them
4) Update your PDF Reader (If Adobe to http://get.adobe.com/de/reader/ )
5) install Ghostscript
6) install Primo PDF

Will you still get an error?
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Author Comment

by:joshparker
ID: 39740720
I will run down this list and let you know if I still get the error.
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Author Comment

by:joshparker
ID: 39740817
I followed the steps you listed and still recieve the error.  I currently only have Primo PDF installed and Adobe Reader XI which reports there are no updates.
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LVL 18

Expert Comment

by:awawada
ID: 39741188
Do you still get the same error? Is Windows 7 up-to-date?
Which version of Primo PDF do you have now?
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Author Comment

by:joshparker
ID: 39741765
I still get the same error.  Windows 7 is up to date and I installed the latest version of Primo from their site.
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LVL 18

Expert Comment

by:awawada
ID: 39743227
ok please do this steps:
1) uninstall Primo PDF
2) uninstall Ghostscript
3) Check if you still see a PDF Printers. If yes delete it
4) install Ghostscript
5) install PDF Creator from http://download.pdfforge.org/download/pdfcreator/PDFCreator-stable

Will you still get a similar error?
0
 

Author Comment

by:joshparker
ID: 39751493
I will attempt to try this today.  A new bit of information i just recieved is that Primo works internally at one of our locations but does not work outside of our network.  This only confuses me more as i was unaware of any network related settings used by primo.
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Author Comment

by:joshparker
ID: 39762121
Still no luck
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Accepted Solution

by:
joshparker earned 0 total points
ID: 40971766
Reimaged machine and all is working
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Author Closing Comment

by:joshparker
ID: 40977689
Couldnt find a solution so ended up reimaging machine.
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