[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Primo PDF error Message

Posted on 2013-12-26
14
Medium Priority
?
747 Views
Last Modified: 2015-09-15
Whenever trying to print anything to Primo PDF an error message displays

error message capture
I have tried uninstalling and reinstalling Primo, system restore, and other PDF convertors with no luck.  Once this error message is recieved an error message similar to this one displays when attempting to use a different convertor such as cute PDF, bullzip, etc.
0
Comment
Question by:joshparker
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 9
  • 5
14 Comments
 
LVL 18

Expert Comment

by:awawada
ID: 39740639
Is your Ghostscript up-to-date?
http://www.ghostscript.com/download/gsdnld.html
0
 

Author Comment

by:joshparker
ID: 39740655
It is.  The same user managed to get this error on his previous laptop which was a Windows XP machine and now he has it on his new Windows 7 laptop.  The only commonality is the user who has no idea what he may have done.
0
 
LVL 18

Expert Comment

by:awawada
ID: 39740659
Which version of Ghostscript do you have now?
0
Will your db performance match your db growth?

In Percona’s white paper “Performance at Scale: Keeping Your Database on Its Toes,” we take a high-level approach to what you need to think about when planning for database scalability.

 

Author Comment

by:joshparker
ID: 39740690
I just attempted the latest verion 9.10 from the link you posted.
0
 
LVL 18

Expert Comment

by:awawada
ID: 39740712
ok please do this steps:
1) uninstall Primo PDF, PDF, bullzip, etc
2) uninstall Ghostscript
3) Check if you still see some PDF Printers. If yes delete them
4) Update your PDF Reader (If Adobe to http://get.adobe.com/de/reader/ )
5) install Ghostscript
6) install Primo PDF

Will you still get an error?
0
 

Author Comment

by:joshparker
ID: 39740720
I will run down this list and let you know if I still get the error.
0
 

Author Comment

by:joshparker
ID: 39740817
I followed the steps you listed and still recieve the error.  I currently only have Primo PDF installed and Adobe Reader XI which reports there are no updates.
0
 
LVL 18

Expert Comment

by:awawada
ID: 39741188
Do you still get the same error? Is Windows 7 up-to-date?
Which version of Primo PDF do you have now?
0
 

Author Comment

by:joshparker
ID: 39741765
I still get the same error.  Windows 7 is up to date and I installed the latest version of Primo from their site.
0
 
LVL 18

Expert Comment

by:awawada
ID: 39743227
ok please do this steps:
1) uninstall Primo PDF
2) uninstall Ghostscript
3) Check if you still see a PDF Printers. If yes delete it
4) install Ghostscript
5) install PDF Creator from http://download.pdfforge.org/download/pdfcreator/PDFCreator-stable

Will you still get a similar error?
0
 

Author Comment

by:joshparker
ID: 39751493
I will attempt to try this today.  A new bit of information i just recieved is that Primo works internally at one of our locations but does not work outside of our network.  This only confuses me more as i was unaware of any network related settings used by primo.
0
 

Author Comment

by:joshparker
ID: 39762121
Still no luck
0
 

Accepted Solution

by:
joshparker earned 0 total points
ID: 40971766
Reimaged machine and all is working
0
 

Author Closing Comment

by:joshparker
ID: 40977689
Couldnt find a solution so ended up reimaging machine.
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
This video demonstrates how to use each tool, their shortcuts, where and when to use them, and how to use the keyboard to improve workflow.
Viewers will learn how to use the Hootsuite Dashboard.

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question