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joshparker asked on

Primo PDF error Message

Whenever trying to print anything to Primo PDF an error message displays

error message capture
I have tried uninstalling and reinstalling Primo, system restore, and other PDF convertors with no luck.  Once this error message is recieved an error message similar to this one displays when attempting to use a different convertor such as cute PDF, bullzip, etc.
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joshparker

8/22/2022 - Mon
awawada

Is your Ghostscript up-to-date?
http://www.ghostscript.com/download/gsdnld.html
ASKER
joshparker

It is.  The same user managed to get this error on his previous laptop which was a Windows XP machine and now he has it on his new Windows 7 laptop.  The only commonality is the user who has no idea what he may have done.
awawada

Which version of Ghostscript do you have now?
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William Peck
ASKER
joshparker

I just attempted the latest verion 9.10 from the link you posted.
awawada

ok please do this steps:
1) uninstall Primo PDF, PDF, bullzip, etc
2) uninstall Ghostscript
3) Check if you still see some PDF Printers. If yes delete them
4) Update your PDF Reader (If Adobe to http://get.adobe.com/de/reader/ )
5) install Ghostscript
6) install Primo PDF

Will you still get an error?
ASKER
joshparker

I will run down this list and let you know if I still get the error.
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ASKER
joshparker

I followed the steps you listed and still recieve the error.  I currently only have Primo PDF installed and Adobe Reader XI which reports there are no updates.
awawada

Do you still get the same error? Is Windows 7 up-to-date?
Which version of Primo PDF do you have now?
ASKER
joshparker

I still get the same error.  Windows 7 is up to date and I installed the latest version of Primo from their site.
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James Murphy
awawada

ok please do this steps:
1) uninstall Primo PDF
2) uninstall Ghostscript
3) Check if you still see a PDF Printers. If yes delete it
4) install Ghostscript
5) install PDF Creator from http://download.pdfforge.org/download/pdfcreator/PDFCreator-stable

Will you still get a similar error?
ASKER
joshparker

I will attempt to try this today.  A new bit of information i just recieved is that Primo works internally at one of our locations but does not work outside of our network.  This only confuses me more as i was unaware of any network related settings used by primo.
ASKER
joshparker

Still no luck
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joshparker

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ASKER
joshparker

Couldnt find a solution so ended up reimaging machine.