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WinDB ntkrnelmp not found (BSOD)

Posted on 2013-12-26
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Last Modified: 2013-12-26
I recently had a blue screen trying to convert a video to a lower resolution. Trying to debug to see what happened but this is what I get.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

DBGHELP: Symbol Search Path: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols
Symbol search path is: set _NT_SYMBOL_PATH=srv*DownstreamStore*http://msdl.microsoft.com/download/symbols
Executable search path is:
DBGHELP: Symbol Search Path: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\ntkrnlmp.pdb - file not found
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\exe\ntkrnlmp.pdb - file not found
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\symbols\exe\ntkrnlmp.pdb - file not found
DBGHELP: ntkrnlmp.pdb - file not found
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrnlmp.exe -
DBGHELP: nt - export symbols
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`03a05000 PsLoadedModuleList = 0xfffff800`03c486d0
Debug session time: Thu Dec 26 14:00:37.353 2013 (UTC - 6:00)
System Uptime: 0 days 20:08:23.150
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\ntkrnlmp.pdb - file not found
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\exe\ntkrnlmp.pdb - file not found
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\symbols\exe\ntkrnlmp.pdb - file not found
DBGHELP: ntkrnlmp.pdb - file not found
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrnlmp.exe -
DBGHELP: nt - export symbols
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`7efdf018).  Type ".hh dbgerr001" for details
Loading unloaded module list
...................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff880009cf180, 4}

DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\hal.pdb - file not found
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\dll\hal.pdb - file not found
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\symbols\dll\hal.pdb - file not found
DBGHELP: hal.pdb - file not found
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for hal.dll -
DBGHELP: hal - export symbols
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\storport.pdb - file not found
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\sys\storport.pdb - file not found
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\symbols\sys\storport.pdb - file not found
DBGHELP: storport.pdb - file not found
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for storport.sys -
DBGHELP: storport - export symbols
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\iaStorA.pdb - file not found
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\sys\iaStorA.pdb - file not found
DBGHELP: set _nt_symbol_path=srv*downstreamstore*http://msdl.microsoft.com/download/symbols\symbols\sys\iaStorA.pdb - file not found
DBGHELP: 12.9.0.1001/Release/x64/iaStorA.pdb - file not found
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
DBGHELP: iaStorA - no symbols loaded
***** Kernel symbols are WRONG. Please fix symbols to do analysis.


NOt sure how to get past this. My symbols are correct. I downloaded a copy and tried the public symbols.
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Question by:stlhost
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Expert Comment

by:awawada
Comment Utility
My symbols are correct

Do you have

srv*c:\cache*http://msdl.microsoft.com/download/symbols      

?
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Author Comment

by:stlhost
Comment Utility
I don't have a cache directory no, I tried SRV*e:\symbols*http://msdl.microsoft.com/download/symbols but when I run it, the path changes SRV*e:\symbols*http://msdl.microsoft.com/download/symbols;.sympath SRV*f:\symbols*http://msdl.microsoft.com/download/symbols

And then I get this.

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

DBGHELP: Symbol Search Path: srv*e:\symbols*http://msdl.microsoft.com/download/symbols;.sympath srv*f:\symbols*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: srv*e:\symbols*http://msdl.microsoft.com/download/symbols;.sympath srv*f:\symbols*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: srv*e:\symbols*http://msdl.microsoft.com/download/symbols;.sympath srv*f:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols;.sympath SRV*f:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
DBGHELP: Symbol Search Path: srv*e:\symbols*http://msdl.microsoft.com/download/symbols;.sympath srv*f:\symbols*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: srv*e:\symbols*http://msdl.microsoft.com/download/symbols;.sympath srv*f:\symbols*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: srv*e:\symbols*http://msdl.microsoft.com/download/symbols;.sympath srv*f:\symbols*http://msdl.microsoft.com/download/symbols
SYMSRV:  ntkrnlmp.pdb from http://msdl.microsoft.com/download/symbols: 2676649 bytes - copied        
DBGHELP: nt - public symbols  
         e:\symbols\ntkrnlmp.pdb\F69D000687EC491E87FC0425D4D378AC2\ntkrnlmp.pdb
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`03a05000 PsLoadedModuleList = 0xfffff800`03c486d0
Debug session time: Thu Dec 26 14:00:37.353 2013 (UTC - 6:00)
System Uptime: 0 days 20:08:23.150
DBGHELP: nt - public symbols  
         e:\symbols\ntkrnlmp.pdb\F69D000687EC491E87FC0425D4D378AC2\ntkrnlmp.pdb
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`7efdf018).  Type ".hh dbgerr001" for details
Loading unloaded module list
...................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff880009cf180, 4}

DBGHELP: hal - public symbols  
         e:\symbols\hal.pdb\A085D08B9C5D4BFDBA48AC285BDA03F22\hal.pdb
SYMSRV:  storport.pdb from http://msdl.microsoft.com/download/symbols: 137653 bytes - copied        
DBGHELP: storport - public symbols  
         e:\symbols\storport.pdb\3F4347EE515948C9B5F12DEEDA10E6DC2\storport.pdb
SYMSRV:  e:\symbols\iaStorA.pdb\25656D05ACC64E0886A2F6448AAD326D1\iaStorA.pdb not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/iaStorA.pdb/25656D05ACC64E0886A2F6448AAD326D1/iaStorA.pdb not found
DBGHELP: .sympath srv*f:\symbols*http://msdl.microsoft.com/download/symbols\iaStorA.pdb - file not found
DBGHELP: .sympath srv*f:\symbols*http://msdl.microsoft.com/download/symbols\sys\iaStorA.pdb - file not found
DBGHELP: .sympath srv*f:\symbols*http://msdl.microsoft.com/download/symbols\symbols\sys\iaStorA.pdb - file not found
DBGHELP: 12.9.0.1001/Release/x64/iaStorA.pdb - file not found
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
DBGHELP: iaStorA - no symbols loaded
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\symbols\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  hal.dll from http://msdl.microsoft.com/download/symbols: 124402 bytes - copied        
DBGHELP: e:\symbols\hal.dll\4CE7C66949000\hal.dll - OK
SYMSRV:  e:\symbols\iaStorA.sys\526ED3EE2b6000\iaStorA.sys not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/iaStorA.sys/526ED3EE2b6000/iaStorA.sys not found
SYMSRV:  e:\symbols\iaStorA.sys\526ED3EE2b6000\iaStorA.sys not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/iaStorA.sys/526ED3EE2b6000/iaStorA.sys not found
SYMSRV:  e:\symbols\iaStorA.sys\526ED3EE2b6000\iaStorA.sys not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/iaStorA.sys/526ED3EE2b6000/iaStorA.sys not found
SYMSRV:  storport.sys from http://msdl.microsoft.com/download/symbols: 84993 bytes - copied        
DBGHELP: e:\symbols\storport.sys\4D79A55F63000\storport.sys - OK
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------
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Author Comment

by:stlhost
Comment Utility
FYI e:\symbols is where I have WIndows 7 Sp1 x64 symbol package. No idea where the F:\symbols came from
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Expert Comment

by:awawada
Comment Utility
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LVL 2

Author Comment

by:stlhost
Comment Utility
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

DBGHELP: Symbol Search Path: srv*e:\cache*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: srv*e:\cache*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: srv*e:\cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: srv*e:\cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
DBGHELP: Symbol Search Path: srv*e:\cache*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: srv*e:\cache*http://msdl.microsoft.com/download/symbols
DBGHELP: Symbol Search Path: srv*e:\cache*http://msdl.microsoft.com/download/symbols
SYMSRV:  ntkrnlmp.pdb from http://msdl.microsoft.com/download/symbols: 2676649 bytes - copied        
DBGHELP: nt - public symbols  
         e:\cache\ntkrnlmp.pdb\F69D000687EC491E87FC0425D4D378AC2\ntkrnlmp.pdb
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`03a05000 PsLoadedModuleList = 0xfffff800`03c486d0
Debug session time: Thu Dec 26 14:00:37.353 2013 (UTC - 6:00)
System Uptime: 0 days 20:08:23.150
DBGHELP: nt - public symbols  
         e:\cache\ntkrnlmp.pdb\F69D000687EC491E87FC0425D4D378AC2\ntkrnlmp.pdb
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`7efdf018).  Type ".hh dbgerr001" for details
Loading unloaded module list
...................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff880009cf180, 4}

SYMSRV:  hal.pdb from http://msdl.microsoft.com/download/symbols: 153680 bytes - copied        
DBGHELP: hal - public symbols  
         e:\cache\hal.pdb\A085D08B9C5D4BFDBA48AC285BDA03F22\hal.pdb
SYMSRV:  storport.pdb from http://msdl.microsoft.com/download/symbols: 137653 bytes - copied        
DBGHELP: storport - public symbols  
         e:\cache\storport.pdb\3F4347EE515948C9B5F12DEEDA10E6DC2\storport.pdb
SYMSRV:  e:\cache\iaStorA.pdb\25656D05ACC64E0886A2F6448AAD326D1\iaStorA.pdb not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/iaStorA.pdb/25656D05ACC64E0886A2F6448AAD326D1/iaStorA.pdb not found
DBGHELP: 12.9.0.1001/Release/x64/iaStorA.pdb - file not found
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
DBGHELP: iaStorA - no symbols loaded
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  e:\cache\ntkrnlmp.exe\521EA0355e5000\ntkrnlmp.exe not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/ntkrnlmp.exe/521EA0355e5000/ntkrnlmp.exe not found
SYMSRV:  hal.dll from http://msdl.microsoft.com/download/symbols: 124402 bytes - copied        
DBGHELP: e:\cache\hal.dll\4CE7C66949000\hal.dll - OK
SYMSRV:  e:\cache\iaStorA.sys\526ED3EE2b6000\iaStorA.sys not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/iaStorA.sys/526ED3EE2b6000/iaStorA.sys not found
SYMSRV:  e:\cache\iaStorA.sys\526ED3EE2b6000\iaStorA.sys not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/iaStorA.sys/526ED3EE2b6000/iaStorA.sys not found
SYMSRV:  e:\cache\iaStorA.sys\526ED3EE2b6000\iaStorA.sys not found
SYMSRV:  http://msdl.microsoft.com/download/symbols/iaStorA.sys/526ED3EE2b6000/iaStorA.sys not found
SYMSRV:  storport.sys from http://msdl.microsoft.com/download/symbols: 84993 bytes - copied        
DBGHELP: e:\cache\storport.sys\4D79A55F63000\storport.sys - OK
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
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Expert Comment

by:awawada
Comment Utility
Will srv*e:\cache*http://msdl.microsoft.com/download/symbols work?
First try without symbols. (Note you don't need MS symbols, if you are connected with Internet)
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by:stlhost
Comment Utility
If this was for the symbol file path, I changed it as you suggested that is what I got.
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Accepted Solution

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awawada earned 500 total points
Comment Utility
Did you try with c? I have only had this symbol path since 10 years.
srv*c:\cache*http://msdl.microsoft.com/download/symbols                 (all simple and not capital)

Did you also run WinDB as Administrator?
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by:stlhost
Comment Utility
Strangely, that worked. Changing the drive location that is. Thanks
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Assisted Solution

by:awawada
awawada earned 500 total points
Comment Utility
You are welcome.
As I alredy told, you don't need MS symbols, if you are connected with Internet. You will only need the other command, if you have symbols from other 3rd Party Tools.
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