Avatar of Dustin23
Dustin23
Flag for United States of America asked on

Cannot activate Microsoft Office 2013 KMS clients back to KMS host

I have just set up my Windows Server 2008 R2 domain controller as a KMS host.  I got my Windows 7 clients to activate back to the host, but I am having a problem getting Office 2013 to activate on the same clients.  I have gone through the steps to get the Office 2013 license set up on the KMS host and if I run cscript slmgr.vbs /dlv 2E28138A-847F-42BC-9752-61B03FFF33CD on the host I see that it is licensed and accepting requests.  But, I only see my current count as 1.  I have verified that the request count increases by one each time I force an activation attempt from a client, using cscript ospp.vbs /act  I have also verified that the license I installed on the KMS host is correct.  I should note that the clients were activated using MAK first and have been converted to KMS clients using the key KBKQT-2NMXY-JJWGP-M62JB-92CD4 (Office 2013 Standard).  What might I be missing here?
Windows Server 2008Windows 7Microsoft Office

Avatar of undefined
Last Comment
Dustin23

8/22/2022 - Mon
Brad Held

http://technet.microsoft.com/en-us/library/dn385357.aspx

The client activates at the first launch of Office 2013, provided that there have been at least four previous activation requests to the KMS host. This is because the KMS host requires at least five requests before it begins activating clients.
Dustin23

ASKER
brad-

I am aware of how the KMS activation works, but the current count never increases even though the request count does.  So the clients are contacting the host as they should, but they are not completing activation.  Somewhere there is an issue...
Dustin23

ASKER
Can anyone give me further assistance on this?
Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER CERTIFIED SOLUTION
Dustin23

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
Dustin23

ASKER
I discovered the answer for myself and wanted to post the details for the knowledge base.