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Alfresco and Visio - Can't open Visio 2010diagram in Browser

Posted on 2013-12-26
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Last Modified: 2014-05-04
When I attempt to look at a Visio diagram in Alfresco, I get a gray screen and am not able to see the preview.  (See graphic)
I'm using:
- IE9 on Windows 7.
- Alfresco 4.1.7
alfresco and Visio problem
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Question by:brothertruffle880
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Expert Comment

by:Jackie Man
ID: 39741808
Do you have permission to read the visio file?
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Author Comment

by:brothertruffle880
ID: 39742399
Yup.  Sure do.  I created it.
 I am also classified as a collaborator in Alfresco.
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LVL 30

Expert Comment

by:Scott Helmers
ID: 39742727
I assume the Visio viewer is installed? Assuming that it is, can you view .vsd files correctly if they are NOT stored in Alfresco?

If you can view files without Alfresco, it sounds to me like a file association problem within Alfresco, i.e., Alfresco launches just IE but not  the Visio Viewer when you ask to view the .vsd file.

Having said that, I just looked back at the image you supplied -- it does look like the Viewer is there, just not the image so I'm not really sure. But let me know whether you can view the file correctly if it's not stored in Alfresco.
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Author Comment

by:brothertruffle880
ID: 39745813
Thanks Scott.  You have me some places to look for answers.
Does Alfresco use Flash? Shockwave?
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Expert Comment

by:Scott Helmers
ID: 39746088
I'm not familiar with Alresco -- I had to look it up on the web to find out what it was when I first read your question -- so I can't answer whether it uses Flash, Shockwave, or any other add-ins.

It sounds like Alfresco is primarily a document/content management system, in which case it's probably not involved in rendering the vsd, only in storing the vsd and then invoking the software to render the file. If so, that would make the Flash, Shockwave, et. al., question moot. That's one theory, anyway...

The other possibility is that it does get involved in rendering some document types and that's where the breakdown in occurring.
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Author Comment

by:brothertruffle880
ID: 39751354
I updated Java, shockwave and tried IE9 and Chrome 31.0.
Still not rendering images.
I'll try a few other things.
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Expert Comment

by:Scott Helmers
ID: 39751392
Thanks for the update. Have you tried viewing a document that is not stored in Alfresco? I'm still curious to know whether that works.
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Author Comment

by:brothertruffle880
ID: 39754286
I'd like to try viewing the VSD files in a browser.  However, when I open them Visio fires up.
How can I FORCE the browser plug in to activate?  Or does the plug in not work that way?
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Author Comment

by:brothertruffle880
ID: 39754481
Alfresco does preview Word and Excel files.  I just tried both file types and they worked in both IE9 and Chrome 31.0.
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Author Comment

by:brothertruffle880
ID: 39807116
This is a known issue with Alfresco.  We have a service call with them on this matter.
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LVL 30

Expert Comment

by:Scott Helmers
ID: 39807283
Thanks for the update.
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Accepted Solution

by:
brothertruffle880 earned 0 total points
ID: 39835872
Visio previews are working if we load Libre Office but only VSD files, not VSDM or VSDX.
We are looking into upgrading to Alfresco 4.2 (we're currently on 4.1.4.


Sidebar Observations:
1.  You are NOT able to move uploaded files into folders when you are running IE9.  Once I upgraded to IE11, I was able to move files into folders.

2.  You cannot preview VSDM files created with Visio 2013.

3.  If you rename a file extension after the file has been updated (using edit properties), the file may not be previewable.
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Author Closing Comment

by:brothertruffle880
ID: 40040145
This solution was in uncharted waters.  No one had experience in Alfresco or had experienced the problems I had.
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