Unable to connect to Remote Web Workplace SBS 2008 using XP Pro SP3 and Internet explorer 8

-      Logged in remotely from an XP PC and attempted to connect to Workplace to connect to the users new Windows 7 Pro workstation. All 3 icons were visible, it allowed the login process but during the conection statge, it would time out and display this error

"The computer you are trying to connect to cannot be contacted, verify that it is turned on, is awake, and is connected to the network"

According to the user, she has been able to connect but recently it failed. From what I gathered, it could be related to recently installed Microsoft updates that were installed automatically.

-      I attempted adding the domain name to the “compatibility list” – but since this laptop is running Internet Explorer 8, it did not need to be added and therefore made no difference.

I also confirmed the Windows 7 PC we're trying to connect to has Remote Desktop set to accept any version of remote desktop
Andreas GieryicComputer Networking, OwnerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

WORKS2011Managed IT Services, Cyber Security, BackupCommented:
update to IE10 or IE11 and try compatibility mode after.
WORKS2011Managed IT Services, Cyber Security, BackupCommented:
what version of RDP are you using, wouldn't hurt to update this as well.
Andreas GieryicComputer Networking, OwnerAuthor Commented:
Please recall that I mentioned the PC that is trying to remote into the Workplace is an XP PC. Therefore Internet Explorer 8 is the latest version available for XP

I don't think the latest version of RDP is supported on XP. Are you referring to the Workplace PC that is running Windows 7?
PMI ACP® Project Management

Prepare for the PMI Agile Certified Practitioner (PMI-ACP)® exam, which formally recognizes your knowledge of agile principles and your skill with agile techniques.

Larry Struckmeyer MVPCommented:
Are others having the same issue, or is this the only system affected?  

Can you check if Dot Net 4.51 has been installed on the SBS?

Can you find the time/opportunity to restart the SBS and the station?

From the SBS can you ping the station by name?  and vice-versa?

In the properties of the station are remote connections enabled?  Start - right click computer - Properties - Remote Tab

Is that station in the same OU as ones that work - Start - ADUC - Expand Domain Name.
Cris HannaSr IT Support EngineerCommented:
You need RDP client 6.1 or above...here is the link the 7.0 client for XP

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Andreas GieryicComputer Networking, OwnerAuthor Commented:
sorry for getting back to you.
The issue was resolved by Network Level Authentication (NLA) setting on the XP PC

Running the update per Chris Hanna resolved the issue as well.
WORKS2011Managed IT Services, Cyber Security, BackupCommented:
what version of RDP are you using, wouldn't hurt to update this as well.

Glad you got it working.
Andreas GieryicComputer Networking, OwnerAuthor Commented:
Are you referring to the RDP on the XP workstation of the SBS2008 server?
I made no changes on the server

I don't know the exact version of the PC at this time
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.