itunes installation - always an issue for me

Hi;

I have iphone 5 and i installed itunes to my W7-64 bit but guess what? My iphone is not detected as in the shot- What to do? I redo the process but no avail.

Regards.
screenshot.134.jpg
LVL 12
jazzIIIloveAsked:
Who is Participating?
 
akahanConnect With a Mentor Commented:
COMPLETELY uninstall iTUnes and related software and then reinstall.

There are SIX things to uninstall, in this order:

iTunes
Quicktime
Apple Software Update
Apple Mobile Product Support
Bonjour
Apple Application Support

Then download the latest version of iTunes, install it, and see if you have joy.
0
 
MiftaulCommented:
Can you please check "Apple Mobile Device Support" is listed on the ADD/Remote program list.
0
 
jazzIIIloveAuthor Commented:
Yes, it's there listed.

regards.
0
The new generation of project management tools

With monday.com’s project management tool, you can see what everyone on your team is working in a single glance. Its intuitive dashboards are customizable, so you can create systems that work for you.

 
akahanCommented:
Have you already reviewed this?:

http://support.apple.com/kb/ts2818
0
 
jazzIIIloveAuthor Commented:
Hi;

Yes, i tried that by disabling wifi but no avail.

What to do?

Regards.
0
 
akahanCommented:
First step is to determine whether the problem is at the PC or the phone.
Try connecting the phone to a different PC and see if you get the same problem.
(Of course, even if the other PC sees the phone, do not sync with the other PC!)

If you get the same problem with another PC, blow the dust out of the phone's dock connector, reboot the phone, and try again.
0
 
jazzIIIloveAuthor Commented:
Hi,

Phone works fine on another W7. Now what?..
0
 
jazzIIIloveAuthor Commented:
64 bit? As i have W8-64 bit.
0
 
akahanCommented:
Yes, if you are running a 64 bit operating system, you would download and install the 64-bit version of iTunes.
0
 
jazzIIIloveAuthor Commented:
yes, i did and the problem persists..still..
0
 
jazzIIIloveAuthor Commented:
Seconds ago, apple brings a new itunes update. Voila.
0
All Courses

From novice to tech pro — start learning today.