Desktop doesn't load
Posted on 2013-12-27
User is running Windows XP Home and after he logs in the desktop wallpaper shows up, but nothing else. Ctrl+Alt+Del opens task manager which shows 'explorer.exe' running. If I stop it and run it again, nothing happens. I can manually run the command prompt and then launch any application through the command line. MalwareBytes full scan found and removed a trojan, but the desktop still doesn't load. Ran 'sfc /scannow' twice with no improvement. 'chkdsk' found and fixed errors, but it still doesn't load.
Any advice would be greatly appreciated.