Solved

POTS trunk returns "Answered" ruining a ringall strategy --FreePBX

Posted on 2013-12-28
7
418 Views
Last Modified: 2013-12-29
POTS trunk (OBi110 device) returns "Answered" ruining a ringall strategy --FreePBX. I am trying to ring some local IP phones and 3 trunks in a ringall stratedgy. But as soon as a call goes out on the OBi110 it reports "answered" and the call gets connected. It isn't really "answered". The ringall stops. This happens even though I have specified "Confirm Calls" in the ring group.
0
Comment
Question by:Jeff swicegood
  • 4
  • 3
7 Comments
 
LVL 11

Expert Comment

by:Technodweeb
ID: 39744208
Can you make calls outbound using that device normally, not using call groups or special handling?

Are one of the numbers you are dialing not ringing but getting an dialing error?
0
 
LVL 1

Author Comment

by:Jeff swicegood
ID: 39744241
Yes, I can make calls, no problem.

No, none of the numbers are getting a dialing error.  Maybe some setting in the OBi about how it reports to the PBX?
0
 
LVL 11

Expert Comment

by:Technodweeb
ID: 39744256
Look at your console and check when you make a normal call from an extension, when does the call show to be completed. Immediately or when the called party actually answers? I do not know that device but it appears to be a simple ATA. If it shows connected immediately, it is probably a configuration issue on the ATA. If not, I would look at the PBX call processing.

Do the same test with a call into the call distro group. If you reduce the number of external calls to one, does it still happen? Add a second external, does it still happen. Just trying to walk through it logically for lack of specific detail on the device or your PBX config.
0
What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

 
LVL 1

Author Comment

by:Jeff swicegood
ID: 39744271
Without using the ring group.

When I dial the number itself it does what it is supposed to and does not show connect until the call is answered.

But when I dial the Custom extension I have set up "1304" in which the dial field is configured Local/1336XXXXXXX@outbound-allroutes, Is does this business of registering as connected in 5 seconds;

2013-12-28 21:44:22      Local/1336XXXXXXX@outbound-allroutes-6eee,2      972      "Jaga-room" 972>      1336XXXXXXX      SIP/OBITRUNK1-0a2a03d8      ANSWERED      5

 and then when the call is actually ended, a second entry for the call shows up in the call report:


2013-12-28 21:44:22      SIP/972-0a097370      972      "Jaga-room" <972>      1304 Local/1336XXXXXXX@outbound-allroutes-6eee,1      ANSWERED      14
0
 
LVL 11

Accepted Solution

by:
Technodweeb earned 500 total points
ID: 39744655
instead of creating a custom extension and adding it to the ring group can you just add the external number to the ring group.
ring group
0
 
LVL 1

Author Closing Comment

by:Jeff swicegood
ID: 39744766
OK, that seems to work. Thanks a lot!
0
 
LVL 11

Expert Comment

by:Technodweeb
ID: 39744775
Glad to hear it... I have never tried it with Custom Extensions associated with External numbers. My guess is that the Custom Extension is still an extension on the system and as such tries to answer the inbound call before it processes the reason it is special. ?!?!?
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are no good configuration guides for HP-H3C router to LYNC on the web. :( Big statement, but we havent been able to find one yet. We did find the following document useful, but the information was not enough to use H3C router for use as a L…
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now