Solved

POTS trunk returns "Answered" ruining a ringall strategy --FreePBX

Posted on 2013-12-28
7
420 Views
Last Modified: 2013-12-29
POTS trunk (OBi110 device) returns "Answered" ruining a ringall strategy --FreePBX. I am trying to ring some local IP phones and 3 trunks in a ringall stratedgy. But as soon as a call goes out on the OBi110 it reports "answered" and the call gets connected. It isn't really "answered". The ringall stops. This happens even though I have specified "Confirm Calls" in the ring group.
0
Comment
Question by:Jeff swicegood
  • 4
  • 3
7 Comments
 
LVL 11

Expert Comment

by:Technodweeb
ID: 39744208
Can you make calls outbound using that device normally, not using call groups or special handling?

Are one of the numbers you are dialing not ringing but getting an dialing error?
0
 
LVL 1

Author Comment

by:Jeff swicegood
ID: 39744241
Yes, I can make calls, no problem.

No, none of the numbers are getting a dialing error.  Maybe some setting in the OBi about how it reports to the PBX?
0
 
LVL 11

Expert Comment

by:Technodweeb
ID: 39744256
Look at your console and check when you make a normal call from an extension, when does the call show to be completed. Immediately or when the called party actually answers? I do not know that device but it appears to be a simple ATA. If it shows connected immediately, it is probably a configuration issue on the ATA. If not, I would look at the PBX call processing.

Do the same test with a call into the call distro group. If you reduce the number of external calls to one, does it still happen? Add a second external, does it still happen. Just trying to walk through it logically for lack of specific detail on the device or your PBX config.
0
DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

 
LVL 1

Author Comment

by:Jeff swicegood
ID: 39744271
Without using the ring group.

When I dial the number itself it does what it is supposed to and does not show connect until the call is answered.

But when I dial the Custom extension I have set up "1304" in which the dial field is configured Local/1336XXXXXXX@outbound-allroutes, Is does this business of registering as connected in 5 seconds;

2013-12-28 21:44:22      Local/1336XXXXXXX@outbound-allroutes-6eee,2      972      "Jaga-room" 972>      1336XXXXXXX      SIP/OBITRUNK1-0a2a03d8      ANSWERED      5

 and then when the call is actually ended, a second entry for the call shows up in the call report:


2013-12-28 21:44:22      SIP/972-0a097370      972      "Jaga-room" <972>      1304 Local/1336XXXXXXX@outbound-allroutes-6eee,1      ANSWERED      14
0
 
LVL 11

Accepted Solution

by:
Technodweeb earned 500 total points
ID: 39744655
instead of creating a custom extension and adding it to the ring group can you just add the external number to the ring group.
ring group
0
 
LVL 1

Author Closing Comment

by:Jeff swicegood
ID: 39744766
OK, that seems to work. Thanks a lot!
0
 
LVL 11

Expert Comment

by:Technodweeb
ID: 39744775
Glad to hear it... I have never tried it with Custom Extensions associated with External numbers. My guess is that the Custom Extension is still an extension on the system and as such tries to answer the inbound call before it processes the reason it is special. ?!?!?
0

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Skype for Business Interactive Voice Response configuration 8 523
facetime for android 4 79
VOIP grade small switch 4 65
210-888-xxxx ---- DID number purchase ? 1 60
Ever wanted to query Cisco Call Manager CDR records from MS SQL Server? Here's how! CUCM can be configured to upload a CDR file to a given FTP server every minute. This article will show you how to set this up, schedule the import of this data an…
Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

774 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question