troubleshooting Question

Windows 8.1 will not shut down

Avatar of tomdenton
tomdenton asked on
Microsoft Legacy OS
18 Comments8 Solutions2873 ViewsLast Modified:
Hi.
I have a brand new ASUS laptop N550jv, loads of memory and a fast processor and touch screen. Works extremely well but it will not fully shut down. I tried the normal shut down, setting the power button to shutdown and also from the command prompts - all give the same result.
The screen switches off after a few seconds but the wifi, disk and keyboard all stay active. If left for a long time ie  30 mins or similar it sometimes restarts. I can force a full switch off by holding the power button down. It sleeps and wakens almost instantly and works fine.

I disabled fast startup - no difference
I also disabled all the startup processes in task manager- still no different
If I start in safe mode then it shuts down ok - which to me suggest something installed is still running...

startupinfo.docx

I guess I can start uninstalling stuff and see what happens but any pointers as to likely culprits would be appreciated. I have attached screen shots of task manager in safe mode and in normal mode.

Many thanks.
ASKER CERTIFIED SOLUTION
tomdenton

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