Solved

How do you search for incoming email using Exchange 2010

Posted on 2013-12-30
4
535 Views
Last Modified: 2013-12-30
A user is not getting an important incoming email and he states it is not in his junk box either.  How do I search to see if it is getting delivered to Exchange
0
Comment
Question by:jrsitman
  • 2
4 Comments
 
LVL 53

Accepted Solution

by:
Will Szymkowski earned 400 total points
ID: 39746442
You can use message tracking to accomplish this. You can use either the GUi or powershell to accomplish this.

Powershell Syntax below...
Get-MessageTrackingLog -Server <hub transport server> -Start "12/30/2013 1:00AM" -End "12/30/2013 11:00AM" -sender sender@serverdomain.com -recipient recipient@recipientdomain.com

This will track messages between 1:00am (today) to 11:00am (today). By default message tracking has a 30 day retention period unless otherwise modified.

Below is also a tutorial on how to accomplish this from the EMC and EMS
Exchange Server Pro - http://exchangeserverpro.com/exchange-2010-message-tracking/

Will.
0
 
LVL 14

Expert Comment

by:Don Thomson
ID: 39746448
Assuming you are using OST files - I would go to properties and the synchronization tab and see if there is a difference between the local file count and the server file count.

You can also log into another PC as this user and see if the files are there.

Also look into the rules to see if some rule may be directing it somewhere else.

Is the mail coming directly to the exchange or is it going through an email host first?
0
 

Author Closing Comment

by:jrsitman
ID: 39746449
Thank you
0
 

Author Comment

by:jrsitman
ID: 39746451
@DTHConsulting.  Sorry I accepted the answer before I saw your post.  I'll also use your suggestions.
0

Featured Post

Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now