troubleshooting Question

Windows has encountered a problem communicating with a device connected to your computer

Avatar of Yashy
YashyFlag for United Kingdom of Great Britain and Northern Ireland asked on
Windows XPWindows 7
8 Comments3 Solutions23110 ViewsLast Modified:
hi guys,

Friend has a toshiba laptop which has gone kaputt. The OS is Windows 7. It comes up with the following message when it goes past the loading screen:

Windows has encountered a problem communicating with a device connected to your computer.

We've tried the blasted F8 button to go into safe mode and it just won't do it. He's gone into the BIOS and the HDD can be seen. No USB devices are attached or any external devices for that matter for it to cause this issue. We've tried pressing F5 and it took him to the screen 'Choose an operating system to start...' and it shows the Windows 7 option.

And below it is the option to select F8 for the advanced menu. When he selects it, then it attempts to load and goes to the same error screen 'Windows has encountered a problem...' etc.

Any help guys would be fab. Really need your help:)

Thank you
Yash
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