Solved

Email Forwarding Gets Lost in Exchange due to msExchGenericForwardingAddress not having its attribute removed

Posted on 2013-12-30
4
986 Views
Last Modified: 2014-01-03
I have a server running Windows Server 2008 R2 with Exchange 2010 on a recently upgraded forest of 2008 R2.  (It was a hybrid for a long time before that).

The Way It Was: We had email being forwarded from a local mailbox to an offsite email account (on another organizations exchange server)  .  The box to have it sent to both the forwarded and local mailbox was checked.

What I did: Under the mailflow settings tab, under delivery options: I unchecked the "Forward to" mailbox.  

What Happened: All email was no longer being delivered to either the local or the forwarded mailbox.

Troubleshooting: We determined that when we were forwarding email with messages going to both local and forwarded address, everything worked.  When we removed it, no one received email.  

I went into the attributes and found that the msExchGenericForwardingAddress had the forwarded email address.  I unchecked the email forwarding box,.  Removed this email address and email worked for the local mailbox as per normal.

The Problem: Where did the email go?  I checked the outbound spamfilter and during the time in which forwarding email was unchecked it did not go into the local mailbox, but neither was it forwarded.  I checked the transport rules and it seems to be forwarding correctly, but the email does not reach spamfilter (postini).

Other: Journaling is not active, neither is the email able to be restored from deleted items (as it never reached the mailbox in the first place), so retention policies are pointless.

I am looking to find / restore the emails lost for about 4 hours this morning.

Thank you all!
0
Comment
Question by:Citadelny
  • 2
4 Comments
 
LVL 7

Expert Comment

by:Exchange_Freak
ID: 39747683
Are you using any inbound spam filter like mxlogic or messagelabs where you can look for emails if they are still there?

Badal Joshi
[edited by SouthMod to remove signature]
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39748630
Message Tracking will tell you what Exchange did with the message. It was probably dropped in to a black hole and has been lost.  You can do the same thing with a distribution group that has no members.

Simon.
0
 

Author Comment

by:Citadelny
ID: 39751851
Bidel: The inbound spamfilter (postini) doesn't cache the messages if the exchange server is active.  

Simon: Message track says it was "sent" to that forwarding address.  But the outbound spamfilter doesn't reflect that (hence it wasn't actually sent).  Lost to the void?
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39753446
Message Tracking should show the SMTP header of the server receiving the message - which would be your external spam filter.
However it would appear that the message has been lost.

Simon.
0

Featured Post

Do email signature updates give you a headache?

Constantly trying to correctly format email signatures? Spending all of your time at every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
how to add IIS SMTP to handle application/Scanner relays into office 365.

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now