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Retention policy tag after SP3 on Exchange 2010

Posted on 2013-12-30
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This past weekend I installed SP3 on our Exchange 2010 server (it was on SP2). We are using retention policy tags and policies and have been for 14 months at least. After a user reported some missing Tasks, I started doing some digging to find out if Tasks were somehow included in RPT's that were of the "All other folders in the mailbox" type. I came across an article that mentioned Calendar and Tasks were included in the default RPTs (http://blogs.technet.com/b/exchange/archive/2012/08/14/calendar-and-tasks-retention-tag-support-in-exchange-2010-sp2-ru4.aspx) with SP2 RU4. I assume SP3 includes whatever changes the RUs for SP2 included, so this 'feature' came with SP3 too.

So, I am wondering if there is a way to create an RPT (within the EMC) that will either exclude Tasks and Calendar items or allow setting a time period for them to remain in the user's mailbox. I found an article (same one as in the above link) that provided a registry setting on the Exchange server that would disable this feature, but I was wondering if there might be a way to create an RPT instead.

Thanks
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Question by:ks157
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by:imkottees
imkottees earned 300 total points
ID: 39750804
Hi,

To answer your first question, Yes SP3 will have all the features included from the previous SPs and RUs.

Secone one, i dont think there is a way to disable it through EMC.
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Author Comment

by:ks157
ID: 39754651
Thanks for your confirmation. I tried the registry "fix" I found in the link I posted in my initial question but old tasks continue to disappear daily when the retention policies are processed by the Exchange server. Does a service need to be restarted for the registry fix to take effect? If so, does anyone know which service?
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Accepted Solution

by:
ks157 earned 0 total points
ID: 39765736
Turns out the Exchange Mailbox Assistants service had to be restarted after applying the registry fix cited in the article I posted earlier. The tasks are now not being touched by the retention policy.
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Author Closing Comment

by:ks157
ID: 39776084
The expert comment addressed a portion of the initial question, but the more important portion, how to fix the problem, I discovered from my own research.
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