Tivoli and Symantec Endpoint

Dear Team,

        We have sql failover cluster ( Node-1,Node-2)  Domain ( Node-3) and Backup server (Node-4). Installed TSM sql client on Node-1&2, Taking backup using Tivoli 5.5 for the past 3 years. Installed Symantec Endpoint protection on Node-1&2, Now the backup performance has dramatically reduced like 32-40 MB/s. Before symmantec it was 92-100 MB/s.
Please advise
dinagaran2000managerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Kevin CrossChief Technology OfficerCommented:
If I remember correctly (it's been over 8 years), my old company that used Tivoli and Symantec together ran into this issue.  The problem was SAV's live scan.  I know we ended up removing SAV completely on some systems, but I remember that being the combination of Symantec, Tivoli, and Netware client.  However, you may need to consider that option if the issue persists.  

As a first attempt, though, disable SAV's real-time protection and schedule scans when backups are not running.  If that fixes the issue, you can look into activating real-time scan but excluding specific directories.  I will try to research and see if I find specific ones as it has been a while.  I would target Tivoli and SQL backup directories (vaguely remember it was trying to scan temp files and SQL files being copied by Tivoli).  Again, I will see if I can find a KB article.
max_the_kingCommented:
Hi,
you should at least exclude from AV scanning:

1. entire directories where the SQL DBs are
2. the C:\program files\Tivoli\tsm directory

hope this helps
max

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Kevin CrossChief Technology OfficerCommented:
Thank you for the confirmation, max_the_king!  I could not find the specific KB article, but I was certain it was real-time scan exclusions of the above directories that fixed the problem for us.
Get Blueprints for Increased Customer Retention

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

younghvCommented:
I've requested that this question be closed as follows:

Accepted answer: 500 points for mwvisa1's comment #a39748373

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
max_the_kingCommented:
Hi,
i cannot find any "mwvisa1" comment on this question ...
younghvCommented:
max -
Next time, just click on the hyperlink (Accepted answer: 500 points for mwvisa1's comment http:#a39748373).
This question was posted before the changes allowing EE Members to modify their own display name.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.