Solved

Office 2007 won't login to microsoft exchange on windows xp pro

Posted on 2013-12-30
8
482 Views
Last Modified: 2014-01-08
I have office 2007 installed on a windows xp computer.  when I try to connect to Microsoft exchange the password is not accepted.  I have put the same account on a windows 7 computer in office 2007,  on an iPhone,  and I have no trouble using owa to connect to the web interface for the exchange server.  Microsoft is hosting this exchange.  I don't have any specific firewall that is blocking this.  I have tried the auto configure and the manual configure and I get to the same problem.  It keeps asking for the password.
0
Comment
Question by:topprops
8 Comments
 
LVL 14

Expert Comment

by:luconsta
ID: 39747692
Make sure you have all the service packs on Windows and also on Exchange, but you could try this also: Outlook 2007 prompts you repeatedly for a password under certain network conditions.
0
 
LVL 29

Expert Comment

by:Sudeep Sharma
ID: 39747957
luconsta is right, you need to make sure that the system and office is uptodate with the latest patches.

Once that is done, try again and let us know if it is still prompting for the password.

Sudeep
0
 
LVL 14

Expert Comment

by:Don Thomson
ID: 39748163
When you go into the account setup for the email setup, and put in the server name and the user name  - and then click on "Check name" does the name resolve to the actual account name for the user on the server?

Is the PC involved an actual domain member (XP pro can be a member while XP Home cannot be as it can't join the domain.

If you change the password on the server, and then log off the workstation and log back in with the new password - does it work.  Once logged in - can you access the server through network shares without being prompted for a usercode/password?


Check the server and see if the computer name of the workstation is showing under the list of domain computers.

We run into this kind of situation all the time (We support about 150 different clients and over 2500 workstations)  Normally we find that the person changed the password on the workstation but it didn't get changed on the server (typically that would only happen on workstations that  are just "Guests" on the domain (not actually joined to the domain - but have a valid usecode/password on the server but are really running as a Workgroup.)
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 

Author Comment

by:topprops
ID: 39748506
The exchange is hosted by Microsoft, so I assume they have all the patches.  I ran updates for xp and installed fresh install of office 2007.  I haven't checked to see if the xp is home or pro.  I think it is pro.  but would that make a difference with remote access to exchange.  I'll try the link to repeated calls for password.
0
 

Author Comment

by:topprops
ID: 39748510
My other xp computer works fine with exchange.  different user but I have no problems with it.
0
 
LVL 29

Expert Comment

by:Sudeep Sharma
ID: 39748517
>>>fresh install of office 2007

You must get Office 2007 Service Pack 3 first.
http://www.microsoft.com/en-in/download/details.aspx?id=27838

After which do check with Windows Updates and it might install other updates too.

Further, if you mean you are connecting to Microsoft Office 365 then they have Office365 readiness tool as well which you can run on the Desktops to check if you can connect to them. The Readyness Tool also install some mandatory patched on the system to make sure it is working.

Sudeep
0
 

Accepted Solution

by:
topprops earned 0 total points
ID: 39754935
I spent 2 hours with Microsoft.  then did everything the could.  still failed.  I gave up and switched to pop email.
0
 

Author Closing Comment

by:topprops
ID: 39764688
no solution found
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will show you how to use shortcut menus in the Access run-time environment.
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question