Solved

Office 2007 won't login to microsoft exchange on windows xp pro

Posted on 2013-12-30
8
488 Views
Last Modified: 2014-01-08
I have office 2007 installed on a windows xp computer.  when I try to connect to Microsoft exchange the password is not accepted.  I have put the same account on a windows 7 computer in office 2007,  on an iPhone,  and I have no trouble using owa to connect to the web interface for the exchange server.  Microsoft is hosting this exchange.  I don't have any specific firewall that is blocking this.  I have tried the auto configure and the manual configure and I get to the same problem.  It keeps asking for the password.
0
Comment
Question by:topprops
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 14

Expert Comment

by:luconsta
ID: 39747692
Make sure you have all the service packs on Windows and also on Exchange, but you could try this also: Outlook 2007 prompts you repeatedly for a password under certain network conditions.
0
 
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 39747957
luconsta is right, you need to make sure that the system and office is uptodate with the latest patches.

Once that is done, try again and let us know if it is still prompting for the password.

Sudeep
0
 
LVL 14

Expert Comment

by:Don Thomson
ID: 39748163
When you go into the account setup for the email setup, and put in the server name and the user name  - and then click on "Check name" does the name resolve to the actual account name for the user on the server?

Is the PC involved an actual domain member (XP pro can be a member while XP Home cannot be as it can't join the domain.

If you change the password on the server, and then log off the workstation and log back in with the new password - does it work.  Once logged in - can you access the server through network shares without being prompted for a usercode/password?


Check the server and see if the computer name of the workstation is showing under the list of domain computers.

We run into this kind of situation all the time (We support about 150 different clients and over 2500 workstations)  Normally we find that the person changed the password on the workstation but it didn't get changed on the server (typically that would only happen on workstations that  are just "Guests" on the domain (not actually joined to the domain - but have a valid usecode/password on the server but are really running as a Workgroup.)
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 

Author Comment

by:topprops
ID: 39748506
The exchange is hosted by Microsoft, so I assume they have all the patches.  I ran updates for xp and installed fresh install of office 2007.  I haven't checked to see if the xp is home or pro.  I think it is pro.  but would that make a difference with remote access to exchange.  I'll try the link to repeated calls for password.
0
 

Author Comment

by:topprops
ID: 39748510
My other xp computer works fine with exchange.  different user but I have no problems with it.
0
 
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 39748517
>>>fresh install of office 2007

You must get Office 2007 Service Pack 3 first.
http://www.microsoft.com/en-in/download/details.aspx?id=27838

After which do check with Windows Updates and it might install other updates too.

Further, if you mean you are connecting to Microsoft Office 365 then they have Office365 readiness tool as well which you can run on the Desktops to check if you can connect to them. The Readyness Tool also install some mandatory patched on the system to make sure it is working.

Sudeep
0
 

Accepted Solution

by:
topprops earned 0 total points
ID: 39754935
I spent 2 hours with Microsoft.  then did everything the could.  still failed.  I gave up and switched to pop email.
0
 

Author Closing Comment

by:topprops
ID: 39764688
no solution found
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to get Spreadsheet Compare 2016 working with the 64 bit version of Office 2016
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question