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Office 2007 won't login to microsoft exchange on windows xp pro

Posted on 2013-12-30
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Last Modified: 2014-01-08
I have office 2007 installed on a windows xp computer.  when I try to connect to Microsoft exchange the password is not accepted.  I have put the same account on a windows 7 computer in office 2007,  on an iPhone,  and I have no trouble using owa to connect to the web interface for the exchange server.  Microsoft is hosting this exchange.  I don't have any specific firewall that is blocking this.  I have tried the auto configure and the manual configure and I get to the same problem.  It keeps asking for the password.
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Question by:topprops
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Expert Comment

by:luconsta
ID: 39747692
Make sure you have all the service packs on Windows and also on Exchange, but you could try this also: Outlook 2007 prompts you repeatedly for a password under certain network conditions.
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Expert Comment

by:Sudeep Sharma
ID: 39747957
luconsta is right, you need to make sure that the system and office is uptodate with the latest patches.

Once that is done, try again and let us know if it is still prompting for the password.

Sudeep
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Expert Comment

by:Don Thomson
ID: 39748163
When you go into the account setup for the email setup, and put in the server name and the user name  - and then click on "Check name" does the name resolve to the actual account name for the user on the server?

Is the PC involved an actual domain member (XP pro can be a member while XP Home cannot be as it can't join the domain.

If you change the password on the server, and then log off the workstation and log back in with the new password - does it work.  Once logged in - can you access the server through network shares without being prompted for a usercode/password?


Check the server and see if the computer name of the workstation is showing under the list of domain computers.

We run into this kind of situation all the time (We support about 150 different clients and over 2500 workstations)  Normally we find that the person changed the password on the workstation but it didn't get changed on the server (typically that would only happen on workstations that  are just "Guests" on the domain (not actually joined to the domain - but have a valid usecode/password on the server but are really running as a Workgroup.)
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Author Comment

by:topprops
ID: 39748506
The exchange is hosted by Microsoft, so I assume they have all the patches.  I ran updates for xp and installed fresh install of office 2007.  I haven't checked to see if the xp is home or pro.  I think it is pro.  but would that make a difference with remote access to exchange.  I'll try the link to repeated calls for password.
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Author Comment

by:topprops
ID: 39748510
My other xp computer works fine with exchange.  different user but I have no problems with it.
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by:Sudeep Sharma
ID: 39748517
>>>fresh install of office 2007

You must get Office 2007 Service Pack 3 first.
http://www.microsoft.com/en-in/download/details.aspx?id=27838

After which do check with Windows Updates and it might install other updates too.

Further, if you mean you are connecting to Microsoft Office 365 then they have Office365 readiness tool as well which you can run on the Desktops to check if you can connect to them. The Readyness Tool also install some mandatory patched on the system to make sure it is working.

Sudeep
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Accepted Solution

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topprops earned 0 total points
ID: 39754935
I spent 2 hours with Microsoft.  then did everything the could.  still failed.  I gave up and switched to pop email.
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Author Closing Comment

by:topprops
ID: 39764688
no solution found
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